Imaging Assistant

About the role

WakeMed is hiring an Imaging Assistant to join our Imaging Services team. In this role, you'll support Radiologists, providers, and clinical staff by helping manage the flow of medical images and reports while ensuring a seamless experience for both patients and healthcare teams. Working behind the scenes and on the front lines, you'll play an important role in keeping imaging operations running efficiently and accurately.

Responsibilities

• Support the day-to-day operations of the Imaging department, including answering phones, managing correspondence, ordering supplies, scheduling meetings, and other administrative tasks.
• Manage the routing, storage, retrieval, and distribution of clinical images and reports through systems such as PACS, Epic, and PowerShare.
• Monitor imaging worklists and assist Radiologists and clinical staff with image access, viewing, and workflow coordination.
• Troubleshoot software and hardware issues, submit IT helpdesk tickets, and help resolve technical concerns to minimize workflow interruptions.
• Provide exceptional customer service by assisting providers, patients, and colleagues with questions and imaging-related requests.

Requirements

• High school diploma or equivalent required.
• At least one year of customer service experience required.
• Comfortable learning and working within multiple technology platforms and imaging systems.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced healthcare environment.
• A collaborative team member who values excellent communication, attention to detail, and delivering outstanding service to patients and colleagues.

About Us

At WakeMed, our culture is built on respect, teamwork, accountability, communication, and continuous improvement. We are committed to creating a welcoming environment where team members can grow professionally while making a meaningful impact on patient care. Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.