IMAGING ASSISTANT

About the Role

The Imaging Aide is responsible for completion of clerical duties, facilitates office workflow, and assists the customers of the imaging department.

Responsibilities

• Greeting and assisting all customers.
• Provides direction to customers when needed.
• Answers the telephone using proper telephone etiquette.
• Assists with distribution of patient preps and screenings.
• Places courtesy calls to patients when needed.
• Prepares all correspondence for physician offices and other institutions.
• Prepares and obtains necessary release forms.
• Burns DVDs/Sends images electronically when applicable.
• Faxes/mails reports when appropriate.
• Assists physicians and other staff with HIS/RIS/PACS systems.
• Communicates STAT results to physician offices following department guidelines.
• Facilitates internal communication with various departments.
• Delivers and retrieves requests from technologist/radiologist office/reading room/work area.
• Delivers imaging department mail.
• Directs phone calls to appropriate location.
• Maintains workstation in optimum condition.
• Ensures adequate office supplies are maintained.
• Reports any necessary malfunctions to supervisor.
• Implements downtime procedures when necessary.
• Assists in rescheduling of patients during equipment downtime.
• Initiates established downtime procedures during HIS/RIS and PACS downtime.
• Assists in patient care functions.
• Escorts patients to and from x-ray/scan rooms.
• Assists technologist in moving patient to and from various modalities/offices.
• Tends to patient and family comfort needs.
• Obtains medical history related to the testing being performed.
• Completes studies in RIS when needed.
• Assists in the preparation of exam/sub waiting room.
• Stocks linen when needed.
• Attends department meetings or reviews meeting minutes.
• Other duties as assigned.

Requirements

• High School Diploma, GED, or higher level of education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Knowledge of basic Office Equipment such as copier, fax machine, etc.
• Basic working knowledge of computers and office equipment.

Preferred Qualifications

• Previous experience in a healthcare setting.

Licenses & Clearances

• Act 33 Clearance
• Act 34-PA Criminal Record Check from the PA State Police system
• Act 73- FBI Clearance

Supervisory Responsibilities

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Schedule

• Incumbents will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.
• Overtime may be required (+8 hours/shift; 40 hours/week).

Work Environment

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Physical Condition Essential Marginal Constantly Frequently Occasionally Rarely Never Extreme Heat X Extreme Cold X Heights X Confined Spaces X Extreme Noise (>85dB) X Mechanical Hazards X Use of Vibrating Tools X Operates Vehicle (company) X Operates Heavy Equipment X Use of Lifting/Transfer Devices X Rotates All Shifts X 8 Hours Shifts X 10-12 Hours Shifts X On-Call X Overtime (+8/hrs/shift; 40/hr/wk) X Travel Between Sites X Direct Patient Care X Respirator Protective Equipment X Eye Protection X Head Protection (hard hat) X Hearing Protection X Hand Protection X Feet, Toe Protection X Body Protection X Latex Exposure X