IMAC Technician

Description

Candidates may work evening and weekends in addition to their 40 hours a week as needed. Must be open to overtime.

Responsibilities

• Perform moves, disconnects, and reconnects
• Support moves, adds, changes, imaging, migrations, and large move projects
• Document work and follow up with emails to users regarding project updates
• Interface with clients and respond to email and telephone inquiries
• Engage vendors for telephony and data installations
• Deploy and install hardware including PC builds and disconnect/reconnects

Requirements

• Experience performing moves, adds, changes, imaging, migrations, and coordination of large move projects
• Experience in a financial markets environment
• Customer service and written/verbal communication skills
• Team player mentality

Qualifications

• 2+ years of Technology Move, Add, Change coordination and/or fulfillment experience
• A+ certification preferred
• Fast-paced environment with ability to adapt to changing business needs
• Knowledge of Windows 10, 11, Microsoft Office Suites, O365, and Remedy Service Request Management ticketing environment

Skills

• Support
• Windows 10
• Installation
• Customer service
• Windows
• Hardware
• Troubleshooting
• Deployment

Top Skills

• Support
• Windows 10
• Installation
• Customer service
• Windows
• Hardware

Additional Skills & Qualifications

See job specs

Additional Information

Client interfacing position requires customer service and the ability to respond to email and telephone inquiries. Coordination responsibilities involve procurement of systems access, engagement of vendors for telephony and data ensuring installations by target date through multiple request management tools. Fulfillment responsibilities involve basic PC & hardware deployments including but not limited to PC builds, installations including disconnect and reconnect, moves, adds and changes. A+ certification a plus.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.