ILUS - Software Support Specialist I
Daifuku North America · Phoenix, AZ · 1 wk ago
Information TechnologyFull-time
Responsibilities
- Receives calls and emails from customers with functional issues with conveyor systems, software, voice/light pick systems, and automated systems
- Provides remote and on-site troubleshooting including resolution of software and hardware issues
- Enlists help of other technical experts
- Communicates status and resolution of issues
- Updates and maintains CRM records
- Shares 24/7 on-call duties within the department
- Works on projects as assigned
- Contributes to and updates Knowledgebase
Qualifications
- Associate degree in Software Engineering or Information Systems or equivalent experience
- Minimum 2 years of Service Desk or customer support experience
- Must be bilingual, with strong proficiency in both English and Spanish
- Excellent verbal and written communication skills
- Problem-solving and troubleshooting skills
- Basic prioritization and time management skills
- Some technical knowledge and acumen
- Competence with Windows OS, Microsoft Office applications and UNIX
- Willingness to learn
- Adaptable to change
- Exemplifies Daifuku Core Values
- Must be able to travel up to 20%
- Fluent in Spanish and English
- Must be able to work remotely 100%