Software Support Specialist I
Daifuku · Phoenix, AZ · 1 mo ago
Information Technology$70k/yrFull-time
Responsibilities
- Receives calls and emails from customers with functional issues with conveyor systems, software, voice/light pick systems, and automated systems
- Provides remote and on-site troubleshooting including resolution of software and hardware issues
- Enlists help of other technical experts
- Communicates status and resolution of issues
- Updates and maintains CRM records
- Shares 24/7 on-call duties within the department
- Works on projects as assigned
- Contributes to and updates Knowledgebase
Requirements
- Associate degree in Software Engineering or Information Systems or equivalent experience
- Minimum 2 years of Service Desk or customer support experience
- Must be bilingual, with strong proficiency in both English and Spanish
- Excellent verbal and written communication skills
- Problem-solving and troubleshooting skills
- Basic prioritization and time management skills
- Some technical knowledge and acumen
- Competence with Windows OS, Microsoft Office applications and UNIX
- Willingness to learn
- Adaptable to change
Qualifications
- Must exemplify Daifuku Core Values
- Must be able to work remotely 100%
Skills
- Bilingual (English and Spanish)
Benefits
- USD $70,000.00 - USD $94,000.00
- Some travel up to 20%
Pay
- USD $70,000.00 - USD $94,000.00
Schedule
- Remote work