ILSP Supportive Service Manager

About the role

We are seeking a passionate individual to support foster youth in their transition to adulthood. Join us at First Place for Youth, a leading non-profit organization dedicated to empowering foster youth.

Responsibilities

• Hire, train, develop, and supervise/coach a multi-disciplinary team of Youth Specialists and Education Coach staff.
• Lead team members in setting personal and program-wide work goals and in maintaining accountability for goal achievement.
• Facilitate regular weekly program staff meetings.
• Serve as a clinical resource for staff around engagement, boundary setting, crisis response, and ethical decision-making.
• Conduct regular individual supervision, case consultation, and reflective practice sessions including routine field observations of staff.
• Review care plans, education plans, and goal-setting to ensure consistency and effectiveness.
• Foster a supportive team culture that mitigates burnout and secondary trauma.
• Guide staff in developing and monitoring individualized plans focused on: High school completion and postsecondary readiness, Barrier reduction (transportation, documentation, housing, systems navigation), Life skills, self advocacy, and personal goal achievement.
• Support complex case coordination and cross-system collaboration.
• Ensure documentation meets internal standards and funder requirements.
• Provide training and consultation grounded in evidence-based practice and First Place for Youth guiding principles including but not limited to trauma-informed care, positive youth development, strength-based approach and motivational interviewing.
• With management team, implement, train, and coach staff in best practice strategies.
• Ensure that all ILSP staff are aligned with mission, values, and goals of First Place, capable of acting as ambassadors for the agency at all times, focused on achieving outcomes, including integrated use of data and evaluative feedback.
• Provide direct intervention as needed including consultative support, crisis intervention, participation in or facilitation of meetings with youth, county workers, or others, and conflict mediation.
• Support intake and referral processes to ensure full recruitment, enrollments, and engagement of youth in program.
• Oversee day-to-day operations and effective functioning of assigned team; track outcomes, manage budget and contract, contribute to and ensure compliance with program policy and ensure engagement of youth in program.
• Partner with leadership to establish and maintain best practices for youth safety and staff support.
• Support responsibility for the daily operations of the center and staff team.
• Effectively manage team to ensure baseline and in program assessments, summaries and action plans are timely and accurate.
• Develop and maintain effective working relationships with community partners including County Social Work and Probation staff and supervisors.
• Participate in the implementation of First Place’s outreach and marketing strategy to promote referrals, education about services, and utilization of First Place programming and services as assigned.
• Champion Continuous Quality Improvement.
• Acts as a systems specialist in assigned program areas (Evaluation & Learning, Safety, Chart Audits, Collaborative liaison) as assigned.
• Collaborate with the Center Manager to align clinical services with workshops, drop-in support, and resource center activities.
• Completes routine management reports and data on program activities and outcomes.
• Work closely with the Director of Programs and the Management Team to provide leadership to the organization’s programs.
• Support on-going development and evaluation of highly effective programs and organizational systems.
• Actively participate in regularly scheduled Manager’s meetings, agency staff meetings, and individual supervision with the Regional Director of Programs.
• Incorporate performance management best practices in the delivery of services to improve retention and increase outcomes.
• Provide local leadership including ensuring safe office environment. Liaise with Finance, Housing, Compliance, Talent, Development, and other departments to achieve effective and efficient programming.
• Work closely with Child Welfare Workers and Probation Officers to build and maintain relationships, ensuring the quality of care with youth and families served.
• Other duties as assigned.

Qualifications

• Bachelor's degree in a relevant field (social work, psychology, education, etc.) or equivalent experience.
• Experience working with foster youth and/or youth transitioning out of foster care.
• Strong clinical skills and knowledge of trauma-informed care, positive youth development, and strength-based approaches.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively with a diverse team.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and reliable transportation.

Benefits

Comprehensive benefits package including health and wellness benefits, retirement plans, and more.

Pay

$50,000 - $60,000 annually based on experience.

Schedule

This is an in-office position requiring onsite work in San Francisco from 10:00 a.m-6:30 p.m. Monday through Friday including one day onsite at our Oakland location, with the occasional evening and/or Saturday.