iLottery TechOps Engineer

About the role

The Technical Operations team at SG Lottery supports the reliability, scalability, security, and performance of mission-critical gaming platforms. This role focuses on Kubernetes-based environments across on-premises and cloud infrastructure, leveraging GitOps methodologies, containerization, and observability tooling.

Responsibilities

• Support deployment, maintenance, and operational excellence of customer-facing iLottery and loyalty platforms.
• Design, implement, and maintain GitOps-driven CI/CD pipelines using tools such as ArgoCD and related automation frameworks.
• Administer and support Kubernetes environments across both on-premises and cloud-based infrastructure.
• Manage and troubleshoot containerized workloads and supporting platform services.
• Monitor, triage, troubleshoot, and resolve issues related to system availability, latency, scalability, and application performance.
• Implement and maintain observability solutions utilizing Graylog, New Relic, and related monitoring/logging platforms.
• Define, refine, and track Service Level Objectives (SLOs), operational metrics, and platform health indicators.
• Support infrastructure automation and configuration management initiatives.
• Ensure system capacity, resiliency, and disaster recovery considerations are incorporated into operational planning.
• Identify and remediate infrastructure and application security concerns.
• Collaborate with development teams to improve deployment reliability, release processes, and operational readiness.
• Ensure incidents and service requests are addressed within established SLAs.
• Maintain accurate operational documentation, runbooks, and knowledge base articles.
• Participate in a 24x7x365 on-call rotation supporting production systems.

Qualifications

• 3+ years of Linux system administration experience in highly available production environments.
• Strong experience supporting Ubuntu Linux systems, including administration, diagnostics, performance tuning, and automation.
• Hands-on experience administering Kubernetes clusters in both on-premises and cloud environments.
• Experience implementing and supporting GitOps workflows and CI/CD pipelines using ArgoCD and related tooling.
• Experience with containerization technologies including Docker and Kubernetes.
• Experience with observability and monitoring platforms such as Graylog, New Relic, ELK, Prometheus, Grafana, or similar tools.
• Experience troubleshooting distributed systems and microservices architectures.
• Familiarity with cloud infrastructure platforms and virtualization technologies including VMware.
• Experience with infrastructure-as-code and automation tooling such as Ansible, Terraform, or equivalent.
• Strong understanding of networking fundamentals including DNS, HTTP/S, SSH, SMTP, FTP, and load balancing concepts.
• Experience supporting messaging and event-driven platforms such as RabbitMQ, ActiveMQ, or Redis.
• Familiarity with MySQL and/or MS SQL administration, replication, and performance analysis.
• Strong scripting and automation experience using Bash, Python, or similar languages.
• Excellent troubleshooting, communication, documentation, and collaboration skills.
• Strong organizational, prioritization, and time management abilities.

Education

A Bachelor’s degree in Computer Science, Information Technology, or related field with 3+ years of relevant experience.

Preferred / Nice to Have Experience

• Experience with hybrid cloud and multi-data center deployments.
• Familiarity with DevSecOps practices and security scanning within CI/CD pipelines.
• Experience with platform reliability engineering, SRE practices, or operational automation.
• Experience within iLottery, iGaming, fintech, or other highly available transactional industries.
• Familiarity with: - ArgoCD - Graylog - New Relic - Prometheus/Grafana - Terraform - ELK/OpenSearch - Redis - RabbitMQ - Ansible - VMware - Cloud-native architectures