IIM BPO Sr. Production Technician

This posting reflects an existing vacancy that we are actively recruiting for.

About the role

The IIM BPO Senior Production Technician is an advanced production worker, responsible for performing multiple complex or advanced production tasks, including document preparation, document scanning, document QC/QA, and document indexing. Additionally, the IIM BPO Senior Production Technician may provide minor coaching on assigned IIM BPO projects.

Responsibilities

Essential job functions include, but are not limited to the following:

• Maintain knowledge of all production job functions, from document preparation to scanning and validation
• Familiarity with all production jobs and which fields need to be validated
• Assist the ECM BPO Production Manager with training new hires on production processes and procedures
• Assist in conducting validation, as needed

If performing document preparation, the following duties apply:

• Log in and out of the Box Tracking System
• Remove all staples, clips, post-it notes, etc. from documents to be processed
• Repair any torn documents with tape
• Accurately and legibly copy info from folders
• Determine if a document needs copying (e.g., severely wrinkled or torn beyond repair)
• Insert a separator sheet and/or copy in the correct place
• Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder
• Keep all documents in the exact order as received
• Be sure all documents are facing front and right side up
• Check lists against files in the box
• Keep track of the hours spent on each job for weekly billing sheets

Reassembly:

• Remove separator sheets after documents have been scanned and staple or clip back together in their original order
• Put back any plastic binding that was removed in the preparation process and return it to its original order

Performs other duties, as assigned.

If scanning documents, the following duties apply:

• Log in and out of the Box Tracking System
• Choose the batch (if scanned under a wrong batch, the job must be deleted and rescanned)
• Create scan settings for each project. Ensure the correct DPI for each batch class is used
• Scan as duplex unless otherwise indicated on the work order
• Initial each box when completed for quality control purposes
• The work order must be filled out correctly
• Watch the monitor as papers are going through the scanner
• After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds in them, or are not clear and rescan the page (pages should look exactly like the original hard copy)
• If a double feed is experienced, stop scanning, replace the page, and insert the second page
• Responsible for cleaning any assigned scanners (glass, rollers, loose papers, etc.)

Performs other duties, as assigned.

If performing data entry of batches, the following duties apply:

• Log in and out of the Box Tracking System
• Key all fields for each document. Make sure the document types are correct

Requirements

• Ability to operate a copy machine and/or scanner, as assigned
• Strong attention to detail
• Ability to visually assess potential scanning or validation issues and take corrective steps, as needed
• High School Diploma or GED
• Ability to retain and accurately follow detailed verbal and/or written instructions
• Requires the ability to perform accurate data entry
• 1+ years of experience in related field preferred

About Us

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.