IIM BPO Sr. Production Technician

About the role

The IIM BPO Senior Production Technician is an advanced production worker responsible for performing multiple complex or advanced production tasks, including document preparation, document scanning, document QC/QA, and document indexing. Additionally, the Senior Production Technician may provide minor coaching on assigned IIM BPO projects.

Responsibilities

Essential job functions include, but are not limited to the following:

• Maintain knowledge of all production job functions, from document preparation to scanning and validation.
• Familiarity with all production jobs and which fields need to be validated.
• Assist the ECM BPO Production Manager with training new hires on production processes and procedures.
• Assist in conducting validation, as needed.

Document Preparation Duties

• Log in and out of the Box Tracking System.
• Remove all staples, clips, post-it notes, etc. from documents to be processed.
• Repair any torn documents with tape.
• Accurately and legibly copy information from folders.
• Determine if a document needs copying (e.g., severely wrinkled or torn beyond repair).
• Insert a separator sheet and/or copy in the correct place.
• Determine the document type and then which separator sheet group it falls under; some jobs have multiple document types and use multiple separator sheets within a folder.
• Keep all documents in the exact order as received.
• Ensure all documents are facing front and right side up.
• Check lists against files in the box.
• Keep track of the hours spent on each job for weekly billing sheets.
• Remove separator sheets after documents have been scanned and staple or clip back together in their original order; also put back any plastic binding that was removed in the preparation process and return it to its original order.
• Perform other duties, as assigned.

Scanning Duties

• Log in and out of the Box Tracking System.
• Choose the correct batch (if scanned under a wrong batch, the job must be deleted and rescanned).
• Create scan settings for each project. Ensure the correct DPI for each batch class is used.
• Scan as duplex unless otherwise indicated on the work order.
• Initial each box when completed for quality control purposes.
• Fill out the work order correctly.
• Watch the monitor as papers are going through the scanner.
• After the batch is scanned, check each page on the monitor and make adjustments for pages that are crooked, have folds, or are not clear, then rescan the page (pages should look exactly like the original hard copy).
• If a double feed is experienced, stop scanning, replace the page, and insert the second page.
• Clean any assigned scanners (glass, rollers, loose papers, etc.).
• Perform other duties, as assigned.

Data Entry Duties

• Log in and out of the Box Tracking System.
• Key all fields for each document. Ensure the document types are correct.

Requirements

• Ability to operate a copy machine and/or scanner, as assigned.
• Strong attention to detail.
• Ability to visually assess potential scanning or validation issues and take corrective steps, as needed.
• High School Diploma or GED.
• Ability to retain and accurately follow detailed verbal and/or written instructions.
• Ability to perform accurate data entry.
• 1+ years of experience in a related field preferred.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.