IIM BPO Production Technical Support Operator

This posting reflects an existing vacancy that we are actively recruiting for.

About the role

Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Responsibilities

• Standard project software configuration
• Continually increasing imaging software proficiency
• Monitoring and reporting on batch workflow, and intervenes when necessary
• Monitoring and reporting on automated processes
• Monitoring and reporting on in-house hardware (workstations and scanners)
• Responsible for all uploads and customer ingestion
• Initial hardware and software troubleshooting and resolution
• Responsible for standard project configuration in imaging software
• Monitoring and reporting on all automated processes, including reporting and customer product delivery
• Escalating issues to appropriate parties when problems arise
• Monitoring and reporting on all automated processes and letting the Processing Center Manager know of any issues that arise
• Performs other duties as assigned

Requirements

• Excellent interpersonal and communications skills
• Strong listening skills; ability to understand customers’ needs and equate them to IIM BPO Services
• Ability to execute within a team structure
• Ability to collaborate with internal partners and external vendors
• Knowledge of Business Process Outsource, back-file and day forward scanning preferred
• Strong knowledge of Microsoft Word and Excel
• Knowledge of BPO capture software tools and abilities preferred

Qualifications

• Two-year college degree or satisfactory completion of a business curriculum from an accredited school and/or equivalent work experience
• One to two years of technical experience in BPO production
• One to three years of experience in BPO Services or a related industry
• Experience providing solutions relating to business process improvement
• Experience servicing internal and external customers
• Experience working with external vendors/partners

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, applications are reviewed by our recruitment team, who always make the final hiring decision.