IHAMI_Registered Nurse_7070

Position Description

Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. Ensures timely access to appropriate services, reduces care fragmentation, and promotes optimal health outcomes and patient safety.

Essential Job Functions

• Efficiently triages patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions according to IHA's Policies and Protocols.
• Documents clinical findings in a clear, concise and timely manner according to IHA Policy.
• Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.
• Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
• Fulfills clinical and nursing protocols as applicable.
• Schedules patient appointments as applicable.
• Encourages patient portal usage and supports where needed.
• Provides scope-appropriate nursing education during all patient interactions.
• Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
• Supports physician and advanced practice providers with indirect work according to protocol, including test results/orders management, assessing patients for gaps in care, ensuring patient medication list is accurate, completing medication reconciliation and processing refill requests per protocol, working with the entire care team to co-manage indirect patient work according to Standard Work Instructions, collaborating with insurance, DME, home care and all other care partners to ensure patient needs are met, reviewing patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process, assisting patients with resources for any social influences of health needs, participating in process improvement projects within the office/department, serving as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope, supporting other offices, attending required meetings and training, and participating in committees as requested, attending weekly patient care meetings and attending daily huddles as applicable.
• Assumes additional duties as required.

Organizational Expectations

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of Trinity Health Medical Group.
• Works effectively as a member of the clinical care team.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
• Successfully completes all relevant organizational training and adheres to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
• Maintains knowledge of and complies with Trinity Health Medical Group standards, policies and procedures.
• Maintains general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities.
• Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Essential Qualifications

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• 1-2 years of clinical experience in a medical or physician office preferred.

Position Requirements (Abilities & Skills)

• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Basic knowledge and understanding as to the relevance of patient vital statistics to the patients’ health history.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Able to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Able to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Able to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Able to exercise sound judgement and problem-solving skills.
• Able to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Able to handle patient and organizational information in a confidential manner.
• Able to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Minimum Physical Expectations

• Physical activity that often requires keyboarding, phone work and charting.
• Physical activity that often requires time working on a computer.
• Physical activity that often requires lifting over 50 lbs.
• Physical activity that sometimes requires handling and lifting patients, transferring patients to gurney using slide board, assisting patients with dressing/undressing, transferring patients to wheelchair using gaitbelt, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.
• Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.
• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.