IFM Director

About the role

The IFM Director is accountable for developing and implementing an account plan which will delight clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability.

Responsibilities

• End-to-end IFM and Critical Facilities delivery — reactive/preventive maintenance, engineering operations, 3rd-party vendor management, and 24/7 network site support
• P&L accountability — budget ownership, cost savings pipeline, and diligent tracking of financial initiatives across all regions
• SLA/KPI performance — lead the standardized delivery model in collaboration with regional directors and performance management teams
• HSSE/EHS compliance — drive adherence to all regulatory requirements, codes, and safety standards across the portfolio
• Client relationship — serve as the senior point of contact; anticipate needs, demonstrate responsiveness, and outperform expectations
• Team leadership — recruit, develop, and retain top engineering and operations talent; build a high-performance, engaged workforce
• Innovation and continuous improvement — bring leading practices and firm-wide innovations to the account; identify value creation opportunities
• Cross-functional alignment — partner with Performance Management, Regional Directors, and Work Dynamics leadership on strategy and execution

Requirements

• 5–10 years Critical Facilities leadership
• 15+ years FM / engineering operations
• CMMS proficiency in an IFM delivery context
• 5+ years managing senior, management-level teams
• Track record influencing clients and internal stakeholders
• Experience leading complex, cross-functional transformation
• Advanced financial and operational analytical skills
• Bachelor's in Engineering, Operations, Business, or related field
• Ability to communicate complex ideas concisely upward and across

Qualifications

• 5–10 years Critical Facilities leadership
• 15+ years FM / engineering operations
• CMMS proficiency in an IFM delivery context
• 5+ years managing senior, management-level teams
• Track record influencing clients and internal stakeholders
• Experience leading complex, cross-functional transformation
• Advanced financial and operational analytical skills
• Bachelor's in Engineering, Operations, Business, or related field
• Ability to communicate complex ideas concisely upward and across

Skills

• Advanced financial and operational analytical skills
• CMMS proficiency in an IFM delivery context
• Leadership in critical facilities and facilities management
• Strategic thinking and ability to influence clients and internal stakeholders
• Effective communication and stakeholder management

Benefits

• Flagship enterprise account — direct exposure to C-suite client stakeholders and national strategic decisions
• Greenfield influence — shape delivery standards, org design, and innovation roadmap from a position of authority
• Firm platform — access to JLL's global engineering, technology, and analytics capabilities to support account performance

Pay

• Competitive base salary
• Performance bonus
• Full benefits package commensurate with scope and seniority

Schedule

• Full-time