IES Organizational Change Mgmt & Training Lead (Project Assistant) ref# 11302
NYS Office of Information Technology Services · New York, NY · 1 mo ago
HybridEngineeringFull-time
We need to output HTML fragment with sections: About the role? The description includes duties and responsibilities. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must include sections only if posting has real specific content. The posting includes description of duties, responsibilities, qualifications (minimum and preferred), benefits. No explicit Pay or Schedule. So we should not include Pay or Schedule sections. Also maybe "About the role" could be a summary of role description. We can put a brief paragraph under About the role summarizing the role. Then Responsibilities (duties). Then Requirements (minimum qualifications). Then Qualifications (preferred qualifications). Then Skills maybe? Could combine but we can include Skills if there is content: they mention facilitation, communication, etc. Could put under Skills. Benefits section present.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, etc. Also remove "Additional Comments" about visa etc? That's boilerplate? It's about employment eligibility; maybe considered boilerplate but it's substantive? It's about visa restrictions; might be considered boilerplate but it's specific. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The visa comment is legal/employment eligibility; might be considered boilerplate. Safer to drop it. Also drop "This position may be filled in Albany or Manhattan." That's location info; could be considered part of role? Not specified as a section; we could include in About the role paragraph. But we must not invent headings. Could include location in About the role paragraph.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like duties list, qualifications details, benefits list. Must not lose any specifics.
We need to format duties as
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We must include sections only if posting has real specific content. The posting includes description of duties, responsibilities, qualifications (minimum and preferred), benefits. No explicit Pay or Schedule. So we should not include Pay or Schedule sections. Also maybe "About the role" could be a summary of role description. We can put a brief paragraph under About the role summarizing the role. Then Responsibilities (duties). Then Requirements (minimum qualifications). Then Qualifications (preferred qualifications). Then Skills maybe? Could combine but we can include Skills if there is content: they mention facilitation, communication, etc. Could put under Skills. Benefits section present.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, etc. Also remove "Additional Comments" about visa etc? That's boilerplate? It's about employment eligibility; maybe considered boilerplate but it's substantive? It's about visa restrictions; might be considered boilerplate but it's specific. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The visa comment is legal/employment eligibility; might be considered boilerplate. Safer to drop it. Also drop "This position may be filled in Albany or Manhattan." That's location info; could be considered part of role? Not specified as a section; we could include in About the role paragraph. But we must not invent headings. Could include location in About the role paragraph.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like duties list, qualifications details, benefits list. Must not lose any specifics.
We need to format duties as - . Responsibilities section: list duties.
Minimum Qualifications: list as
- . Preferred Qualifications: list as
- . Skills: maybe list facilitation, communication, etc. Could be
- . Benefits: list as
- .
We must not include Pay or Schedule sections.
We must output only HTML fragment.
Let's craft.
First, About the role: a paragraph summarizing role: The OCM & Training Lead for NYS Integrated Eligibility System, reporting to senior IES manager, responsible for change readiness, training preparedness, adoption for new system launches at agency and district levels, focusing on people side of change, etc. Include location maybe.
Then Responsibilities: list duties as given.
Then Requirements: Minimum Qualifications.
Then Qualifications: Preferred Qualifications.
Then Skills: maybe list facilitation, communication, etc. But we could also incorporate those under Preferred Qualifications; but we need a Skills section only if there is real specific content. The posting includes "Strong facilitation and communication skills, verbal, written and visual presentation in print and video Collaborative adaptive mindset; able to work with diverse teams and organizations". That's skills. So we can make Skills section.
Then Benefits: list benefits.
We must not include any filler like "commensurate with experience". Not present.
Let's extract details precisely.
From description:
- ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
- The New York State Integrated Eligibility System (IES) Program is seeking an experienced Organizational Change Management (OCM) & Training Lead to drive change readiness, training preparedness and adoption for new system launches at the Agency and District levels.
- The lead will focus on the product launches that will lead to long-term sustainability of major system and process improvements across the State Agency and Counties for select NYS Human Services programs.
- This role focuses on the people side of the change with a strong emphasis on state and district readiness, training and execution for eligibility programs across the state.
- Reporting to a senior IES manager, the OCM/Training Lead will be assigned to the Integrated Eligibility System within the Office of Information Technology Services (ITS) and will be a hands-on lead who will execute the implementation plan of training, communication, and other change materials for various IES product launches across all counties and select client agencies.
- The incumbent will demonstrate experience in leading complex IT and business impact organizational change initiatives within government environments at both the State and County level with a strong understanding of how to minimize disruption with ongoing work and maximize program impact through structured change management in a fast-paced environment.
- This role is currently an individual contributor but may grow to manage a blend of contract and/or state staff.
- Duties include, but are not limited to, the following;
- Preparing for new product launch including change message and communications and training.
- Change Strategy & Execution – Transform An Existing Strategic Framework Into An Executable Plan And Deliver Results For District/county And State Agency Level Readiness
- Prepare all materials in partnership with the product teams for pre, during and post launch.
- Identify change agents to support deployment and conduct regular meetings.
- Create and issue change messages for distributions, following state agency protocols.
- Define to monitor impact change management success. (looks like missing verb; but keep as is)
- Gather feedback and adjust strategies accordingly.
- Refine change methods over time using lessons learned and evolving best practices.
- Training and Oversight – Lead training implementation supporting all product workstream at various launches:
- Create the curricula (User Guides, Desk Aids, LMS-ready materials, videos, etc.) in partnership with product teams to ensure users are equipped with the skills and support to be able to
- Employ various methods of training (required): asynchronous, virtual, LMS evaluations, classroom managing the administration, teaching curriculum, scoring results, gathering feedback, refine as needed.
- Define KPI’s for training to monitor impact, and gather feedback, and adjust training accordingly.
- Refine methods over time and be able to hand over materials and processes to Agency teams for sustainability.
- Prepare and present updates, dashboard and reports on change activities, trainings and other risk mitigation or outcomes to program stakeholders.
Minimum Qualifications:
- Seven (7) years of experience in Organizational Change Management (OCM) and Training experience at the Federal, State and County level of human services eligibility systems in a government setting, including executing strategy training plans, building curricula, and communication previous system processes aligned to new, communication planning, instructional design and training for county and state for various product launches at rolling intervals, as well as applying change management & training principles, tools, and performance metrics to assess impact and effectiveness.
- The following degrees may substitute for the general experience as indicated:
- Bachelor’s degree and five years of experience.
- Master’s degree in computer science or related field substitutes for an additional year of experience.
- Doctorate in computer science or related fields substitutes for an additional 2 years of experience beyond a Bachelor’s degree.
Preferred Qualifications:
- Five (5) years of hands-on experience in training and launching new technology products supporting federal and state human services programs (e.g., SNAP, HEAP, TANF/PA, Child Welfare programs, etc.) across a wide audience of users at the state and county level.
- Familiar with using the existing processes and legacy systems used by NYS and NYC including but not limited to Welfare Management System (WMS), BICS, NYC Payments, etc.
- Knowledge of NYS/NYC/County or other state eligibility program.
- Proven ability in creating and executing strategy for organizational change initiatives in large, multi-stakeholder environments Federal, State and County eligibility programs
- Proven ability to create and execute training plans for various products and services at the county and state agency level in blended model
- Strong facilitation and communication skills, verbal, written and visual presentation in print and video
- Collaborative adaptive mindset; able to work with diverse teams and organizations
Benefits of Working for NYS:
- Generous benefits package, worth 65% of salary, including:
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- Additional Benefits:
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
We must not include boilerplate like "Additional Comments" about visa etc. Also remove "The Office of Information Technology Services is an equal opportunity employer..." etc.
Now craft HTML.
We'll have:
About the role
... paragraph ...
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- Strong facilitation and communication skills, verbal, written and visual presentation in print and video
- Collaborative adaptive mindset; able to work with diverse teams and organizations
Benefits
- Generous benefits package, worth 65% of salary
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF
- Up to three (3) days of professional leave annually to participate in professional development
- Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
We need to ensure we didn't miss any duty details: The duty list includes many items; we need to capture all.
Let's list duties exactly as in text:
- Preparing for new product launch including change message and communications and training.
- Change Strategy & Execution – Transform An Existing Strategic Framework Into An Executable Plan And Deliver Results For District/county And State Agency Level Readiness
- Prepare all materials in partnership with the product teams for pre, during and post launch.
- Identify change agents to support deployment and conduct regular meetings.
- Create and issue change messages for distributions, following state agency protocols.
- Define to monitor impact change management success. (maybe missing word but keep)
- Gather feedback and adjust strategies accordingly.
- Refine change methods over time using lessons learned and evolving best practices.
- Training and Oversight – Lead training implementation supporting all product workstream at various launches:
- Create the curricula (User Guides, Desk Aids, LMS-ready materials, videos, etc.) in partnership with product teams to ensure users are equipped with the skills and support to be able to
- Employ various methods of training (required): asynchronous, virtual, LMS evaluations, classroom managing the administration, teaching curriculum
- . Preferred Qualifications: list as
- . Skills: maybe list facilitation, communication, etc. Could be
- . Benefits: list as
- .
We must not include Pay or Schedule sections.
We must output only HTML fragment.
Let's craft.
First, About the role: a paragraph summarizing role: The OCM & Training Lead for NYS Integrated Eligibility System, reporting to senior IES manager, responsible for change readiness, training preparedness, adoption for new system launches at agency and district levels, focusing on people side of change, etc. Include location maybe.
Then Responsibilities: list duties as given.
Then Requirements: Minimum Qualifications.
Then Qualifications: Preferred Qualifications.
Then Skills: maybe list facilitation, communication, etc. But we could also incorporate those under Preferred Qualifications; but we need a Skills section only if there is real specific content. The posting includes "Strong facilitation and communication skills, verbal, written and visual presentation in print and video Collaborative adaptive mindset; able to work with diverse teams and organizations". That's skills. So we can make Skills section.
Then Benefits: list benefits.
We must not include any filler like "commensurate with experience". Not present.
Let's extract details precisely.
From description:
- ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
- The New York State Integrated Eligibility System (IES) Program is seeking an experienced Organizational Change Management (OCM) & Training Lead to drive change readiness, training preparedness and adoption for new system launches at the Agency and District levels.
- The lead will focus on the product launches that will lead to long-term sustainability of major system and process improvements across the State Agency and Counties for select NYS Human Services programs.
- This role focuses on the people side of the change with a strong emphasis on state and district readiness, training and execution for eligibility programs across the state.
- Reporting to a senior IES manager, the OCM/Training Lead will be assigned to the Integrated Eligibility System within the Office of Information Technology Services (ITS) and will be a hands-on lead who will execute the implementation plan of training, communication, and other change materials for various IES product launches across all counties and select client agencies.
- The incumbent will demonstrate experience in leading complex IT and business impact organizational change initiatives within government environments at both the State and County level with a strong understanding of how to minimize disruption with ongoing work and maximize program impact through structured change management in a fast-paced environment.
- This role is currently an individual contributor but may grow to manage a blend of contract and/or state staff.
- Duties include, but are not limited to, the following;
- Preparing for new product launch including change message and communications and training.
- Change Strategy & Execution – Transform An Existing Strategic Framework Into An Executable Plan And Deliver Results For District/county And State Agency Level Readiness
- Prepare all materials in partnership with the product teams for pre, during and post launch.
- Identify change agents to support deployment and conduct regular meetings.
- Create and issue change messages for distributions, following state agency protocols.
- Define to monitor impact change management success. (looks like missing verb; but keep as is)
- Gather feedback and adjust strategies accordingly.
- Refine change methods over time using lessons learned and evolving best practices.
- Training and Oversight – Lead training implementation supporting all product workstream at various launches:
- Create the curricula (User Guides, Desk Aids, LMS-ready materials, videos, etc.) in partnership with product teams to ensure users are equipped with the skills and support to be able to
- Employ various methods of training (required): asynchronous, virtual, LMS evaluations, classroom managing the administration, teaching curriculum, scoring results, gathering feedback, refine as needed.
- Define KPI’s for training to monitor impact, and gather feedback, and adjust training accordingly.
- Refine methods over time and be able to hand over materials and processes to Agency teams for sustainability.
- Prepare and present updates, dashboard and reports on change activities, trainings and other risk mitigation or outcomes to program stakeholders.
Minimum Qualifications:
- Seven (7) years of experience in Organizational Change Management (OCM) and Training experience at the Federal, State and County level of human services eligibility systems in a government setting, including executing strategy training plans, building curricula, and communication previous system processes aligned to new, communication planning, instructional design and training for county and state for various product launches at rolling intervals, as well as applying change management & training principles, tools, and performance metrics to assess impact and effectiveness.
- The following degrees may substitute for the general experience as indicated:
- Bachelor’s degree and five years of experience.
- Master’s degree in computer science or related field substitutes for an additional year of experience.
- Doctorate in computer science or related fields substitutes for an additional 2 years of experience beyond a Bachelor’s degree.
Preferred Qualifications:
- Five (5) years of hands-on experience in training and launching new technology products supporting federal and state human services programs (e.g., SNAP, HEAP, TANF/PA, Child Welfare programs, etc.) across a wide audience of users at the state and county level.
- Familiar with using the existing processes and legacy systems used by NYS and NYC including but not limited to Welfare Management System (WMS), BICS, NYC Payments, etc.
- Knowledge of NYS/NYC/County or other state eligibility program.
- Proven ability in creating and executing strategy for organizational change initiatives in large, multi-stakeholder environments Federal, State and County eligibility programs
- Proven ability to create and execute training plans for various products and services at the county and state agency level in blended model
- Strong facilitation and communication skills, verbal, written and visual presentation in print and video
- Collaborative adaptive mindset; able to work with diverse teams and organizations
Benefits of Working for NYS:
- Generous benefits package, worth 65% of salary, including:
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- Additional Benefits:
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
We must not include boilerplate like "Additional Comments" about visa etc. Also remove "The Office of Information Technology Services is an equal opportunity employer..." etc.
Now craft HTML.
We'll have:
About the role
... paragraph ...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- Strong facilitation and communication skills, verbal, written and visual presentation in print and video
- Collaborative adaptive mindset; able to work with diverse teams and organizations
Benefits
- Generous benefits package, worth 65% of salary
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF
- Up to three (3) days of professional leave annually to participate in professional development
- Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
- .
We must not include Pay or Schedule sections.
We must output only HTML fragment.
Let's craft.
First, About the role: a paragraph summarizing role: The OCM & Training Lead for NYS Integrated Eligibility System, reporting to senior IES manager, responsible for change readiness, training preparedness, adoption for new system launches at agency and district levels, focusing on people side of change, etc. Include location maybe.
Then Responsibilities: list duties as given.
Then Requirements: Minimum Qualifications.
Then Qualifications: Preferred Qualifications.
Then Skills: maybe list facilitation, communication, etc. But we could also incorporate those under Preferred Qualifications; but we need a Skills section only if there is real specific content. The posting includes "Strong facilitation and communication skills, verbal, written and visual presentation in print and video Collaborative adaptive mindset; able to work with diverse teams and organizations". That's skills. So we can make Skills section.
Then Benefits: list benefits.
We must not include any filler like "commensurate with experience". Not present.
Let's extract details precisely.
From description:
- ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
- The New York State Integrated Eligibility System (IES) Program is seeking an experienced Organizational Change Management (OCM) & Training Lead to drive change readiness, training preparedness and adoption for new system launches at the Agency and District levels.
- The lead will focus on the product launches that will lead to long-term sustainability of major system and process improvements across the State Agency and Counties for select NYS Human Services programs.
- This role focuses on the people side of the change with a strong emphasis on state and district readiness, training and execution for eligibility programs across the state.
- Reporting to a senior IES manager, the OCM/Training Lead will be assigned to the Integrated Eligibility System within the Office of Information Technology Services (ITS) and will be a hands-on lead who will execute the implementation plan of training, communication, and other change materials for various IES product launches across all counties and select client agencies.
- The incumbent will demonstrate experience in leading complex IT and business impact organizational change initiatives within government environments at both the State and County level with a strong understanding of how to minimize disruption with ongoing work and maximize program impact through structured change management in a fast-paced environment.
- This role is currently an individual contributor but may grow to manage a blend of contract and/or state staff.
- Duties include, but are not limited to, the following;
- Preparing for new product launch including change message and communications and training.
- Change Strategy & Execution – Transform An Existing Strategic Framework Into An Executable Plan And Deliver Results For District/county And State Agency Level Readiness
- Prepare all materials in partnership with the product teams for pre, during and post launch.
- Identify change agents to support deployment and conduct regular meetings.
- Create and issue change messages for distributions, following state agency protocols.
- Define to monitor impact change management success. (looks like missing verb; but keep as is)
- Gather feedback and adjust strategies accordingly.
- Refine change methods over time using lessons learned and evolving best practices.
- Training and Oversight – Lead training implementation supporting all product workstream at various launches:
- Create the curricula (User Guides, Desk Aids, LMS-ready materials, videos, etc.) in partnership with product teams to ensure users are equipped with the skills and support to be able to
- Employ various methods of training (required): asynchronous, virtual, LMS evaluations, classroom managing the administration, teaching curriculum, scoring results, gathering feedback, refine as needed.
- Define KPI’s for training to monitor impact, and gather feedback, and adjust training accordingly.
- Refine methods over time and be able to hand over materials and processes to Agency teams for sustainability.
- Prepare and present updates, dashboard and reports on change activities, trainings and other risk mitigation or outcomes to program stakeholders.
Minimum Qualifications:
- Seven (7) years of experience in Organizational Change Management (OCM) and Training experience at the Federal, State and County level of human services eligibility systems in a government setting, including executing strategy training plans, building curricula, and communication previous system processes aligned to new, communication planning, instructional design and training for county and state for various product launches at rolling intervals, as well as applying change management & training principles, tools, and performance metrics to assess impact and effectiveness.
- The following degrees may substitute for the general experience as indicated:
- Bachelor’s degree and five years of experience.
- Master’s degree in computer science or related field substitutes for an additional year of experience.
- Doctorate in computer science or related fields substitutes for an additional 2 years of experience beyond a Bachelor’s degree.
Preferred Qualifications:
- Five (5) years of hands-on experience in training and launching new technology products supporting federal and state human services programs (e.g., SNAP, HEAP, TANF/PA, Child Welfare programs, etc.) across a wide audience of users at the state and county level.
- Familiar with using the existing processes and legacy systems used by NYS and NYC including but not limited to Welfare Management System (WMS), BICS, NYC Payments, etc.
- Knowledge of NYS/NYC/County or other state eligibility program.
- Proven ability in creating and executing strategy for organizational change initiatives in large, multi-stakeholder environments Federal, State and County eligibility programs
- Proven ability to create and execute training plans for various products and services at the county and state agency level in blended model
- Strong facilitation and communication skills, verbal, written and visual presentation in print and video
- Collaborative adaptive mindset; able to work with diverse teams and organizations
Benefits of Working for NYS:
- Generous benefits package, worth 65% of salary, including:
- Holiday & Paid Time Off
- Thirteen (13) paid holidays annually
- Up to Thirteen (13) days of paid vacation leave annually
- Up to Five (5) days of paid personal leave annually
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development
- Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs
- Family dental and vision benefits at no additional cost
- Additional Benefits:
- New York State Employees’ Retirement System (ERS) Membership
- NYS Deferred Compensation
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
- Public Service Loan Forgiveness (PSLF)
- And many more.
We must not include boilerplate like "Additional Comments" about visa etc. Also remove "The Office of Information Technology Services is an equal opportunity employer..." etc.
Now craft HTML.
We'll have:
- . Benefits: list as
- . Skills: maybe list facilitation, communication, etc. Could be