Assistant Facility Operations Lead
Position Summary
The Facility Operations Assistant Manager is a full‑time position that assists the Facility Operations Manager in delivering clean and functioning facilities while providing excellent customer service. This may include maintaining club space, training fellow team members, and being the source of managerial support when the Manager is not present. The Facility Operations Assistant Manager works the opposite schedule of the Facility Operations Manager and must be flexible to meet the needs of the business.
Responsibilities
- Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities.
- Responds to member feedback with urgency and provides follow‑up communication with solutions.
- Assists the manager with monthly and annual budget recommendations.
- Assists in training team members by providing ongoing training, coaching, counseling, and continuous feedback.
- Serves on the club Safety Committee, ensuring policies and regulations comply with OSHA requirements.
- Assists with recruiting and interviewing for the Operations department.
- Attends weekly department‑head, Operations department, and “all club” meetings.
- Builds positive relationships with members while gathering feedback.
- Coordinates and creates Operations staff schedules.
Requirements
- High School Diploma or GED.
- CPR/AED certification required within the first 30 days of hire.
- 1 year of customer service experience.
- Aquatic Facilities Operator Certification (AFO).
- Certified Pool Operator license (CPO) within 3 months of hire.
- Must be available to work a flexible schedule to meet the needs of the business.
Preferred Requirements
- Health and fitness operations experience.
- College degree in business, hospitality, or a related field.
- Experience with building operations.
Equal Opportunity Statement
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal‑opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.