IES Organizational Change Mgmt & Training Lead (Project Assistant) ref# 11302

About the Role

The New York State Integrated Eligibility System (IES) Program is seeking an experienced Organizational Change Management (OCM) & Training Lead to drive change readiness, training preparedness, and adoption for new system launches at the Agency and District levels. This role focuses on the people side of the change, emphasizing state and district readiness, training, and execution for eligibility programs across the state. The position reports to a senior IES manager within the Office of Information Technology Services (ITS) and is currently an individual contributor but may grow to manage a blend of contract and/or state staff.

Responsibilities

• Prepare for new product launches, including change messaging, communications, and training.
• Transform an existing strategic framework into an executable plan for district/county and state agency-level readiness.
• Create and issue change messages following state agency protocols.
• Identify change agents to support deployment and conduct regular meetings.
• Define KPIs to monitor the impact of change management and training success.
• Gather feedback and adjust strategies accordingly.
• Refine change methods over time using lessons learned and evolving best practices.
• Lead training implementation, supporting all product workstreams at various launches.
• Create curricula (User Guides, Desk Aids, LMS-ready materials, videos, etc.) in partnership with product teams.
• Employ various training methods: asynchronous, virtual, LMS evaluations, and classroom training.
• Manage training administration, teach curriculum, score results, and gather feedback.
• Refine training methods over time and hand over materials and processes to Agency teams for sustainability.
• Prepare and present updates, dashboards, and reports on change activities, trainings, and outcomes to program stakeholders.

Qualifications

• Seven (7) years of experience in Organizational Change Management (OCM) and Training at the Federal, State, and County levels of human services eligibility systems in a government setting.
• Experience executing strategy training plans, building curricula, and communication planning.
• Instructional design and training for county and state for various product launches at rolling intervals.
• Applying change management & training principles, tools, and performance metrics to assess impact and effectiveness.

Education

• Bachelor’s degree and five years of experience.
• Master’s degree in computer science or related field substitutes for an additional year of experience.
• Doctorate in computer science or related fields substitutes for an additional 2 years of experience beyond a Bachelor’s degree.

Preferred Qualifications

• Five (5) years of hands-on experience in training and launching new technology products supporting federal and state human services programs (e.g., SNAP, HEAP, TANF/PA, Child Welfare programs, etc.).
• Familiarity with existing processes and legacy systems used by NYS and NYC, including Welfare Management System (WMS), BICS, NYC Payments, etc.
• Knowledge of NYS/NYC/County or other state eligibility programs.
• Proven ability to create and execute strategies for organizational change initiatives in large, multi-stakeholder environments.
• Proven ability to create and execute training plans for various products and services at the county and state agency level in a blended model.
• Strong facilitation and communication skills, verbal, written, and visual presentation in print and video.
• Collaborative adaptive mindset; able to work with diverse teams and organizations.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. This position may be filled in Albany or Manhattan.

Benefits

• Generous benefits package, worth 65% of salary.
• Thirteen (13) paid holidays annually.
• Up to Thirteen (13) days of paid vacation leave annually.
• Up to Five (5) days of paid personal leave annually.
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually for professional development.
• Health care benefits, including family dental and vision at no additional cost.
• New York State Employees’ Retirement System (ERS) Membership.
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
• Public Service Loan Forgiveness (PSLF) and many more.