Identity Security Analyst

Scope of Work

The selected resource shall provide technical administration and operational support for the following technology areas:

• Enterprise backup and recovery platforms
• Okta identity and access management services
• Zscaler internet access and private access services
• Infoblox DNS, DHCP, and IPAM services
• Related integrations, reporting, documentation, and operational support

Responsibilities

Backup Software Administration

• Administer backup policies, schedules, retention rules, and backup plans.
• Maintain documentation for backup procedures, configurations, and escalation steps.
• Support backup configuration for virtual machines, physical servers, databases, file shares, and cloud workloads.
• Generate backup compliance, capacity, and operational reports.
• Troubleshoot failed or incomplete backup jobs.
• Validate backup coverage for critical systems.
• Coordinate with application, server, storage, and security teams for backup-related issues.

Okta Administration

• Administer Okta users, groups, applications, policies, and integrations.
• Troubleshoot authentication, MFA, SSO, provisioning, and directory synchronization issues.
• Support single sign-on, multi-factor authentication, lifecycle management, and provisioning configurations.
• Document Okta configurations, operational procedures, and troubleshooting steps.
• Assist with security and audit requests related to identity access activity.

Zscaler Administration

• Administer Zscaler policies, application segments, forwarding rules, access controls, and user/group assignments.
• Support integration with Active Directory, Microsoft 365, SaaS applications, and other enterprise systems.
• Monitor Zscaler service health, connector status, and policy effectiveness.
• Troubleshoot user access issues related to ZIA, ZPA, Client files, tunnels, app connectors, and cloud connectors.
• Review logs and analytics to investigate blocked traffic, denied access, application access failures, and policy enforcement.
• Support SSL inspection policies, URL filtering, cloud firewall rules, security policies, and exceptions.
• Maintain and update Client files or forwarding profiles as needed.
• Document Zscaler configuration standards, troubleshooting procedures, and operational runbooks.

Infoblox DNS Administration

• Create, modify, and delete DNS records, DHCP scopes, reservations, fixed addresses, and IPAM objects.
• Troubleshoot DNS resolution, DHCP lease, Grid replication, member synchronization, and service availability issues.
• Support DNS zones, forwarders, views, name servers, and delegated domains.
• Manage role-based access controls for DNS/DHCP/IPAM administration.
• Maintain operational documentation, configuration standards, and troubleshooting guides.
• Monitor Grid health, service status, replication status, and system alerts.
• Support Infoblox upgrades, hotfixes, backups, and configuration validation.
• Assist with cloud-hosted Infoblox appliances in Azure or AWS, where applicable.

Deliverables

• Weekly or monthly operational status reports.
• Backup job health and compliance reports.
• Okta access, authentication, and policy review reports.
• Zscaler access, policy, and application troubleshooting summaries.
• Infoblox DNS/DHCP/IPAM change and health reports.
• Updated technical documentation and runbooks.
• Incident and problem resolution summaries.
• Change request documentation.
• System configuration and access review documentation.
• Recommendations for operational improvements.