Ideation Business Analyst

About the Role

The Ideation Business Analyst will play a key role in identifying, evaluating, and refining innovative technology solutions to improve ACS's operations. This role bridges the gap between technology and business needs by conducting research, gathering requirements, and translating ideas into functional specifications that drive technology-driven improvements. Reporting to the Director of Technology Ideation, the Ideation Business Analyst will collaborate with internal stakeholders, technical teams, and vendors to assess the feasibility of new ideas, ensure alignment with business objectives, and facilitate the implementation of solutions that enhance service delivery across ACS and its partner organizations.

Responsibilities

• Collaborate with stakeholders to analyze business needs and recommend process improvements.
• Lead sessions to define project scope and objectives with business units and technical teams.
• Develop business requirements, functional specifications, and system documentation.
• Create process maps, screen mockups, and user stories for effective communication with development.
• Work with Business Relationship Managers, Project Managers, and other stakeholders to ensure alignment between business needs and technical solutions.
• Participate in User Acceptance Testing (UAT), develop test cases, and validate solutions while documenting defects and recommending improvements before deployment.
• Provide training and support during system rollout.
• Develop and maintain documentation, including business requirement documents (BRD) and user guides.
• Support training material creation and conduct train-the-trainer sessions.

Qualifications

Minimum Qualifications:

• A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project.
• Or a four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described above, including one year in a project leader capacity or as a major contributor on a complex project.
• Or a satisfactory combination of education and experience that is equivalent to the above.

Special Note: To be eligible for placement in Assignment Level IV, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in specific areas such as data administration, database management systems, operating systems, etc.

Preferred Skills

• Experience in business analysis, technology ideation, or a related role for 2+ years.
• Experience with requirements documentation, wireframing tools, business process modeling, and prototyping using tools such as MS Visio, Canva, Axure.
• Ability to assess complex business challenges and translate them into structured technology solutions.
• Strong verbal and written communication skills.
• Ability to work cross-functionally with IT teams, business users, and external vendors.
• Strong experience in system planning, testing, and implementation with a solid understanding of SDLC and Agile methodologies.
• Expertise in design thinking, creative problem-solving, and process improvement methodologies.
• Familiarity with CRM and Case Management Systems; knowledge of platforms like Microsoft Dynamics 365, Salesforce, or Power Platform is a plus.

Pay

The selected candidate will be offered a salary between $107,137.00-$123,208.00.

This position is only open to candidates who are permanent (not provisional) in the Civil Service Title of Computer Specialist (Software).