Idealease Rental Coordinator

Primary Responsibilities

• Answer incoming phone calls and greet walk-in customers in a professional and customer-focused manner.
• Cook up the check-in and check-out process for rental trucks and equipment.
• Maintain accurate vehicle, customer, and rental contract files.
• Perform daily yard inspections and monitor the status and availability of all rental units.
• Communicate regularly with Service Departments and Body Shops regarding vehicle readiness, repairs, and maintenance updates.
• Maintain knowledge of current customer rental rates, agreements, and billing requirements.
• Collect and track monthly mileage for contract rental vehicles to support accurate billing.
• Prepare and process daily, weekly, and monthly rental billing for all South Carolina rental customers.
• Maintain contract files in accordance with company policies and established compliance checklists.
• Communicate with customers regarding vehicle damage, repair needs, and related documentation.

Accounting & Administrative Support

• Aid with accounts receivable activities, miscellaneous customer billing, and fuel reconciliation processes.
• Maintain and monitor customer insurance certificates to ensure proper coverage and current expiration dates.
• Support overall rental operations through accurate documentation, organization, and administrative follow-up.