ID- Install Tech (AWS GovCloud), Central ID - Install

To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. By applying to this position your application will be considered for all locations we hire for in Oregon, including Boardman, Umatilla, and Hermiston. This position requires reporting to a site location and may require up to 50% travel within the geographical work area, with some travel outside the traditional work area possible.

About the role

You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day-to-day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

As an Install Handoff Technician, you will work in a fast-paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services' vast network infrastructure, you will establish and follow best practices and refine operational procedures.

A lump sum stipend will be provided to eligible candidates who relocate for this position. This role does not sponsor immigration, including H-1B, TN, and other non-immigrant visas.

Responsibilities

• Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
• Collaborate with various stakeholders to remove project obstacles.
• Report current status via ticketing system, status reports, email, and Slack.
• Manage work and priorities through ticketing systems and workflows to complete customer requests and projects.
• Maintain accurate records and document problems and processes to successfully draft and execute changes within data centers.
• Troubleshoot networking, routing, and inter-connectivity issues, including troubleshooting of network device configuration and low-level application interaction.
• Troubleshoot cabling infrastructure connectivity issues, including patch panels and patch cords.
• Remediate small-scale hardware failures related to cabling infrastructure connectivity issues, including patch panels and patch cords.
• Participate in the migration, basic configuration, and rollout of new or upgraded hardware.
• Exhibit quality workmanship on all work and maintain site cleanliness.
• Carry a cell phone for communication, information, and emergencies.

Requirements

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• High school diploma or equivalent.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and collaborate with diverse teams, including software, hardware, and network engineers, supply chain specialists, security experts, and operations managers.

We experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS values diverse experiences and encourages candidates with alternative career paths to apply.

Benefits

Starting Day 1 of employment, Amazon offers:

• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• 401(k) matching

Learn more about our benefits at Amazon Benefits.