ICT Field Support Analyst

Samaritan's Purse is seeking an ICT Field Support Analyst to join our Information Technology department, working on-site in N. Wilkesboro, NC. You will provide both onsite and remote IT support to our domestic and international field offices, ensuring ministry staff around the globe are equipped with the technology they need to advance the Gospel.

About the role

Working across a broad range of IT systems, you will help keep our global technology infrastructure mission-ready by supporting network design and troubleshooting, hardware and software deployment, communication technologies, and technical support and training for remote staff. Bring your technical expertise and heart for service to help empower a mission-critical team.

Responsibilities

• Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
• Configure, install, and troubleshoot computer hardware and related operating system software, as well as phone systems, satellite phones, and other communications hardware.
• Analyze the IT needs of our field offices and assist with ongoing performance monitoring and future capacity planning.
• Assist with enterprise software configuration and deployment solutions, including various endpoint management systems.
• Work with our ICT Regional and ICT Disaster Response teams to ensure mission-critical IT solutions are field deployable.
• Provide ongoing technical support, both on-site and remotely, to all international and domestic field offices when necessary.
• Available to provide on-call support, as needed by management, to fulfill the department Service Level Agreement and Internal Operating Procedures.
• All other duties as assigned.

Requirements

• Bachelor's degree from a four-year college or university and three (3) or more years of related experience and/or training; an equivalent combination of education and experience will also be considered.
• Thorough knowledge of networking principles and applications, including the design, implementation, and troubleshooting of network infrastructure such as DHCP, routing, switching, VLANs, and related technologies.
• General knowledge of enterprise networking, endpoint management, and mobile device management (MDM) solutions, with experience or familiarity with platforms such as Cisco Meraki, Ubiquiti UniFi, Cradlepoint, Hexnode, Meraki Systems Manager, or ManageEngine preferred.
• Comprehensive knowledge of computer and laptop deployment, repair, maintenance, and technical support, with working knowledge of satellite-based communication systems (including VSAT and SAT phone technologies) and AC/DC electrical systems to ensure technology infrastructure is properly deployed and supported.
• 12 credit hours of college-level Biblical Studies (required); if not already completed, an opportunity to meet and complete the requirement is available upon hire.

Location: On-site in N. Wilkesboro, NC. Full-time position requiring fluency in English and up to 50 days of travel annually. Required travel documents and vaccinations for entry into foreign countries will be necessary.

Benefits

• On-site Medical Clinic (staff and dependents)
• Medical, prescription, dental & vision insurance
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance
• Paid Family Medical Leave
• Term Life Insurance
• 401(k) retirement savings plan
• 10 paid holidays
• 12 vacation/personal days
• 10 sick days