ICR Information Request Specialist

About the role

The ICR Specialist provides a high level of service to meet company commitments and objectives to facilitate timely resolution of client accounts for assigned clients, while acting as a liaison between our claims representatives and our providers.

Responsibilities

• Updates patient accounts with information received from hospitals and follow-up with Contact Specialist
• Accesses client connections/computer system to obtain information required to update accounts
• Monitors requests to ensure they do not age beyond day
• Performs special projects or tasks as assigned
• Assisting IT in resolving access issues

Qualifications

• Ability to communicate effectively and professionally both verbally and in writing
• Demonstrated skill in providing a high level of customer service to external customers (clients) and internal customers (company departments)
• Demonstrated ability to work independently and follow-through on assignments with minimal direction
• Knowledge of or ability to learn client and Operations processes and how they interact
• Ability to produce accurate work while maintaining attention to detail
• Skilled in organizing and setting priorities according to situational demands
• Ability to work effectively under minimal supervision
• Must have working knowledge of Excel and Word
• Ability to gain proficiency in working with varied hospital databases
• Must have a high level of attention to detail and be skilled in organizing and prioritizing work

Education

• High school diploma or equivalent required

Training

Our comprehensive training begins on your first day and lasts 90 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences.

Work at Home Requirements

• A quiet, distraction-free environment to work from in your home
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive

Benefits

• $15/hr compensation with eligibility for a quarterly bonus
• Comprehensive medical, dental, vision, and life insurance benefits from day 1
• 12 paid holidays and flexible paid time off
• 401(k) with company match
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance

Location

Remote-US