ICQA Associate

As a member of the ShipBob Team, you will grow with an ownership mindset, collaborate with peers and leaders, and experience a high-performance culture with a clear purpose. We champion continuous learning and innovation, fostering an environment where feedback flows in both directions and everyone steps up to help when needed.

About the Role

This is an incredibly important position that helps monitor inventory activities for all clients at each fulfillment center, allowing the operations team to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, this role ensures a great experience for our clients while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Area Manager, Supply Chain ICQA.

Responsibilities

• Investigate inventory discrepancies reported by the Operations team.
• Perform physical inventory cycle counts and reconcile inventory variances.
• Communicate updates and relay important operational information about clients directly to ICQA Lead.
• Resolve merchant-facing requests around inventory-related issues.
• Comprehend cycle counts and inventory control processes according to written SOPs.
• Ensure inventory variances are researched and resolved in a timely manner to allow fulfillment of outbound orders.
• Ensure timely communications to the MC team for any orders not able to be fulfilled due to inventory discrepancies.
• Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
• Follow all standard operating procedures, report concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Additional duties and responsibilities as necessary.

Requirements

• Demonstrates the ability to quickly adapt to changing conditions and solve problems in a timely fashion.
• Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
• Possesses effective written and verbal communication skills; displays reading comprehension skills.
• Displays the ability to multitask and handle multiple issues at the same time without stress.
• Displays attention to detail.
• Ability to lift up to 50 lbs without any health limitations.
• Able to stand and walk continuously during and up to an 8-10 hour shift.
• Able to bend, stoop, reach above, and push/pull frequently.
• May be required to flex into other departments as needed.

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• 401K Match
• Weekly paycheck with paid overtime eligibility
• Pay Progression Program
• Paid Time Off & Sick Time Off
• Comprehensive Benefits Package

Pay

$20.25/hr, pay varies by shift

Schedule

Shifts available: 1st shift and night shift

Location

4779 Hanoverville Rd building 200, Bethlehem, PA 18020

ShipBob provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.