ICMS Case Manager

About the role

The ICMS Case Manager will provide coordinated Case Management and Supportive Services for formerly homeless individuals diagnosed with special needs. Services will be delivered on-site to tenants residing at a newly developed multi-unit permanent supportive housing complex.

Responsibilities

• Work with each tenant to conduct an initial housing intake and needs assessment
• Aid tenants in setting personal goals and developing Individual Service Plans (ISPs)
• Support clients in managing their health conditions and accessing necessary services
• Conduct at least two face-to-face contacts with each tenant monthly
• Meet with tenants quarterly to review progress and update Individualized Stability Plans
• Act as a liaison between the property manager, property management company, tenant, and primary mental health provider
• Provide information and instruction to clients about Fair Housing, tenant rights and responsibilities, and other relevant topics
• Coordinate with various public social service agencies and community providers to assist clients in achieving independence
• Assist clients in securing rental assistance and resolving tenant grievances
• Enforce housing rules in collaboration with property management
• Develop and lead workshops on relevant topics to support tenants' independence
• Collect and enter data into DHS CHAMP’s database to document client progress and report outcomes
• Manage client files and monitor tenants transitioning to mainstream housing
• Comply with service contract requirements and submit monthly progress reports

Requirements

• 1-2 years of experience or related work
• Bachelor’s degree
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, mental health systems
• Reliable, flexible team player with a good work ethic and ability to set personal boundaries
• Valid driver's license and car insurance as required by law
• Proficiency in Microsoft Office suite

Benefits

• 14 Paid Holidays
• On-Demand training memberships
• Dental/Vision/85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance