Ice Rink Supervisor |Part-Time| Angel Of The Winds Arena

Responsibilities

• Provide daily supervision of Ice Rink Attendants and shift oversight, including role assignments (ice host, front desk, birthday host, etc.) to ensure adequate coverage and a positive customer service experience.
• Ensure positive, professional representation of the facility at all times.
• Assist with training, motivating, and evaluating Ice Rink staff.
• Respond to customer service issues, escalated guest concerns, and on-ice incidents (including injuries and safety concerns); ensure incidents are documented and reported appropriately.
• Enforce rink rules, policies, and safety standards during public skate sessions, drop-ins, and special events.
• Oversee daily cash handling procedures and ensure adherence to established financial controls.
• Support ice usage for all user groups and rink programs during scheduled activities, ensuring smooth execution of programs and events.
• Work collaboratively with hockey and skating associations during tournaments and special events to ensure successful operations.
• Maintain accurate records related to daily operations, incidents, staffing, and programs.
• Complete administrative tasks including reports, emails, and internal communications.
• Ensure cleanliness, organization, and safety of the facility; oversee and assist with janitorial duties as needed.
• Perform Ice Rink Attendant duties as needed to support operations, provide coverage, or respond to staffing shortages.
• Perform other duties as assigned.

Qualifications

• Knowledge of Ice Rink Programs (LTS, Youth and Adult Hockey, Figure Skating) is preferred but not required.
• 2-3 years of Customer Service experience required.
• Cash register and cash handling experience a plus.
• Possess knowledge and understanding of the Ice Rink schedule, prices, procedures, rules, and programs offered.
• Show a willingness to take on new challenges and go above and beyond.
• Be a self-starter; have the ability to take directions; and be able to work in small and large groups to complete required tasks within time constraints and in a safe manner.
• Able to deal knowledgeably, pleasantly, and professionally with the public.
• Must be punctual and organized.
• Must be able to follow procedures.
• Able to work without supervision.
• Able to lift and carry heavy equipment and supplies on a regular basis.
• Willing to work a flexible schedule, work extra hours as needed, and have weekend availability.
• Must work in varying weather conditions.