Ice Rink Attendant | Part-Time | BodyArmor Ice Rink

About the role

The Ice Rink Attendant at Coral Ridge Ice Arena provides direct service to guests, assisting with skate rentals, answering questions, and maintaining a safe and clean environment.

Responsibilities

• Greet and explain services available to guests; assist guests with skate rental and questions
• Accept payment for guest services responsibly and accurately
• Follow all Company policy/procedures related to cash management and closing register procedures
• Follow Company procedures for providing skates / equipment to guests and provide any important related details to guests
• Maintain directional assistance to guests throughout the facility
• Monitor guests and ensure guests maintain a safe environment
• Report an unsafe conditions or other escalated guest concerns to management immediately
• Ensure guests are operating in accordance with Oak View Group, Ice Arena and local policies / procedures
• Provide exceptional services during client events as directed such as parties, camps, etc.
• Represent the company in cases of emergency as required to assist guests with exiting the facility
• Responsible for cleaning and removal of waste; ensure facility is clean and sanitized
• Maintain professional interpersonal relations with all external guests, co-workers and management
• Works on-site, must maintain excellent attendance, and must follow Spectra policies / procedures on related to health and Personal Protective Equipment (PPE) as directed
• Responsible for training Ice Arena Representative 1 employees on the Zamboni, Compressor Room and Skate Sharpener Machine
• Reports any unsafe conditions regarding but not limited to the Zamboni, Compressor Room operations and Skate Sharpener equipment

Qualifications

• High school diploma or equivalent preferred
• One or more years’ experience in guest service and cash handling position
• Exceptional customer service and communication skills
• Ability to manage cash transactions accurately and responsibly
• Ability to work independently and as part of a team
• Ability to speak clearly and concisely in the English language
• Ability to work a varied schedule based on provided availability that may include mornings, evenings, weekends and holidays
• Completed operations training on Zamboni, Compressor Room and Skate Sharpening equipment through the Coral Ridge Ice Arena or one or more years’ of equivalent experience