Ice Cream Store Manager

Who are we?

Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement.

Who are we looking for?

We are searching for a candidate who is:

• Hightly skilled in customer service and serves others enthusiastically
• A compassionate leader who leads by example and welcomes the challenges of managing others
• Self-motivated and can manage autonomously
• Organized and time/task management focused
• A passionate people coach and teambuilder
• Coachable and receptive to feedback
• A great team player with a collaborative management style

Store Manager Responsibilities

Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment

Uphold Sundae's standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention

Cultivate and grow a team by regularly assessing and developing direct reports to ensure they are engaged and motivated with a constant focus on being an exceptional employer

Recruit, hire, train and retain talented employees

Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary

Support business requirements by being available for on call and emergency coverage

Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers

Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands

Maintain exceptional cleanliness, organization, and appearance throughout the store

Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics

Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required

Intentionally interact with the local community to maintain strong ties and foster connections

Collaborate closely with the Production Manager to ensure cohesive retail and production operations, supporting consistent product quality and operational success. Participate in and contribute to regular staff, management, and leadership meetings

Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling

Requirements

• 3+ years of customer service experience or equivalent required
• 1+ year of high-volume foodservice management, team leadership experience or equivalent required
• 2+ year of foodservice experience preferred
• High school diploma or equivalent required
• 18 years of age or older
• Proficient in Microsoft Office and Outlook
• Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)