IC-Host/Door

Responsibilities

• Greet and seat all guests in a hospitable, friendly, and timely manner.
• Handle all incoming telephone calls, before the third ring, using professional verbiage and with a positive and uplifting tone.
• Maintain a clean entrance area, hostess stand, and women's restroom.
• Manage reservations system, including seating within reservation times, quoting proper wait names when necessary, and not over or under-booking the restaurant.
• Escorting guests to the proper assigned table while engaging in light conversation and providing the perfect hospitable start to their dining experience.
• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work.
• Proper uniform should be worn at all times including dress, make up, hair, and jewelry.
• Properly accept and book reservations.
• When there is not the guests' desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times.
• When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisle ways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guest right of way and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us, and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.
• All hosts must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information.
• In addition to restaurant specific details, the host should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening.

Qualifications

• Funny, energetic and professional attitude at all times while working.
• Ability to read, write, speak and understand English.
• Prior restaurant experiences is desired, but not required.