IAM System Administrator

This position is within FSU’s Department of Information Technology Services (ITS).

Responsibilities

• Develop, support, and maintain enterprise systems for identity, access management, and authentication services.
• Provide support for Identity and Access Management (IAM) related business processes and data integration between source systems, enterprise identity management systems, target systems, other University entities, and Direct Support Organizations.
• Work with multiple functional and technical areas to identify, resolve, and mitigate identity and access management issues; escalate issues to FSU's development teams as appropriate.
• Provide support for Duo and the Duo Access Gateway and Multi-Factor Authentication services.
• Analyze requests for modifications, configuration changes, enhancements, and workarounds; ensure requests are made and approved through appropriate channels.
• Work proactively with FSU business analysts, functional owners, and data owners to address opportunities for increased efficiencies and provide solutions for recurring issues.
• Follow established procedures for testing and migration of fixes; provide clear documentation of issues and resolutions, update tickets and cases.
• Update test scripts and configuration documents to accommodate modifications and configuration changes; develop test scenarios.
• Contribute to ongoing improvements and enhancements of FSU systems and business processes related to enterprise identity management to ensure the integrity of identity data.
• Review Oracle's Customer Connection proactively for new functionality; work with Oracle, the Higher Education Users Group, and Product Advisory Group on future development efforts.
• Perform duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management; utilize associated tools in accordance with ITS standards.

Qualifications

• Bachelor's degree in Computer Science, MIS, or other appropriate degree and one year of experience, or a high school diploma or equivalent and five years of experience. (A combination of post-high school education and experience equal to five years may also qualify.)

Preferred Qualifications

• Knowledge of Identity Governance and Identity Management concepts and best practices.
• Knowledge of user authentication concepts, technologies, and protocols.
• Knowledge of role-based management concepts.
• Experience with managing directories (e.g., Active Directory and LDAP).

Skills

• Ability to perform problem recognition, research, isolation, resolution, and follow-up.
• Ability to establish and maintain a high level of customer trust and confidence.
• Skill in building relationships with internal and external customers.
• Strong follow-up and organizational skills.

This position is part of a rapidly changing environment as the organization implements new functionalities in the Identity Governance and Identity Management space over the coming year.

About the University

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity.

Benefits

FSU offers a robust Total Rewards package, including Compensation, Benefits, Wellness, Recognition, and Employee Development programs. Use the FSU Total Compensation Calculator to explore Total Compensation options based on potential salary, benefits, retirement contributions, earned leave, and other employment-related perks.

This is an A&P position. Successful completion of a criminal history background check is required. The position is designated as primarily remote, though employees must live in the Tallahassee area and report to campus as needed.