IAM Operations Manager

About the role

The IAM Operations Manager leads daily team responsibilities to ensure consistent authorization and fulfillment of user access requests to core bank systems and data. This role manages IAM Operations and Services staff members, ongoing processes, IAM standards, and collaborates with Security leadership and business stakeholders to maintain compliance and support the bank's strategic goals.

Responsibilities

• Manage the IAM team's daily operations to promote efficient and secure access management
• Resolve access management issues and uphold all documented IAM standards
• Ensure IAM controls effectively protect sensitive information while complying with defined policies and regulations
• Continuously improve IAM processes by evaluating and updating SOPs to enhance IAM controls and respond to the bank's business needs
• Manage expectations regarding team performance, foster team collaboration, set team objectives, and support individual professional growth
• Partner with stakeholders across IT and non-IT departments in the ongoing support of defined IAM strategies

Qualifications

• 7+ years of experience in Identity and Access Management or Information Security
• 5+ years of leadership or management experience in a demanding security operational environment
• Experience working with cloud IAM infrastructure solutions (e.g., Azure Entra ID, AWS IAM, GCP)
• Strong experience supporting audit and compliance activities (e.g., SOX, SOC1, ITGC)
• Bachelor’s degree in Information Security, Information Technology, Computer Science, or related field (or equivalent experience)
• PREFERRED: CISSP, CISM, CRISC, or IAM-specific certifications
• Proficient use of Microsoft Office Suite of Products
• Advanced level of experience with ServiceNow, Workday, Azure DevOps
• Experience with GRC systems for documenting IAM controls, responding to audit requirements, and managing improvement areas
• Operational leadership and service delivery management
• IAM lifecycle and access governance expertise
• Analysis of access trends, production of operational reports, and recommendation of improvements to existing IAM processes
• Response to incidents and support troubleshooting activities related to identity and access management concerns
• Oversee the execution of operational Role-based Access Controls (RBAC) in the daily delivery of Business/System/Exception roles
• Coordinate with IT, security, and business areas to support audits, compliance, and risk mitigation
• Manage the IAM operations team of direct reports, including scheduling organized training, performance management, and resource allocation
• Maintain staffing requirements to manage work intake and team performance against defined SLOs/SLAs
• Monitor, maintain, and improve IAM controls to ensure secure and efficient access management across scope of systems
• Implement as well as enforce policies and procedures for ongoing user provisioning, deprovisioning, and access reviews
• Support key business initiatives in the ongoing demand of IAM services
• Provide continuous performance reporting, efficient management of audit requests, while maintaining a strong focus on our current IAM strategic priorities

Skills

• Expertise in developing and implementing product enhancements to further mature an existing IAM program
• Awareness in IAM system integration that includes Workday, ServiceNow, PAM, Active Roles, AD, and Entra
• Direct experience in IGA support of automated, manual, and hybrid app provisioning requirements

Benefits

Salary: $130,000 - $165,000 (based on experience level) + Benefits

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible
• Matching professionals with the right IT jobs and career opportunities

Our goal is to ensure you feel respected, informed, and supported throughout your experience. Our Commitment: For more than 28 years, PTP has focused on putting people first—candidates, consultants, employees, and clients. We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances—not replaces—human judgment

Welcome to the future of hiring at Peterson Technology Partners. We're excited to learn more about you. Equal Employment Opportunity: Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.