IAM Operations Analyst (Entry Level)

This role is open to new graduates but the ideal candidate has some IT access experience. Candidates with no professional work experience will not be considered.

Responsibilities

• Support the Information Security Identity and Access Management Operations department in executing the provisioning and de-provisioning of user access to applications and platforms.
• Provide daily metrics of IAM Operations ServiceNow ticket queue (Pending, Closed, In progress, Missed SLA, Team staffing).
• Monitor, review, assign, and complete task assignments using the ServiceNow platform.
• Complete resolution of service catalog requests, including identification of the source of the request and the level of support required to complete the request.
• If required, take manual approval from the respective approvers at the client to complete the service request.
• Mailbox management: Handling multiple mailboxes for Technology Access Management.
• Ensure compliance with all technical procedures, user guides, and run books to run operations.
• Troubleshoot issues/incidents related to any access provisioning remotely and provide root cause analysis.
• Understand and apply the IAM framework and technologies to ensure “Right People Have the Right Access.”
• Facilitate Identity and Access Management (requests processing/review/access authorization).
• Execute tasks utilizing ticket request management with ServiceNow or equivalent ticket management systems (e.g., Remedy).
• Apply “Least Privileged” access management methodology in line with Segregation of Duties/SOX guidelines.
• Lead and ensure proper communication, quick resolution, and crisis management.
• Ensure adherence to policies and standards at all levels.
• Perform trend analysis, identify and resolve incidents and access-related issues quickly, troubleshoot/escalate access failures, identify root cause, and fix issues.
• Demonstrate a fundamental understanding of risk management.
• Exhibit strong attention to detail.

Requirements

• Bachelor’s degree or a minimum of 3 years of Information Security experience (work experience substituted for degree as applicable).
• Experience with Identity Access Management lifecycle – Access (Governance, provisioning/de-provisioning, Role-Based Access Controls).
• Understanding of IAM framework and technologies.
• Task execution utilizing ticket request management with ServiceNow or equivalent systems (e.g., Remedy).
• Understanding or knowledge of “Least Privileged” access management methodology in line with Segregation of Duties/SOX guidelines.
• Ability to lead, ensure proper communication, quick resolution, and crisis management.
• Ability to perform trend analysis and identify/resolve incidents and access-related issues quickly.
• Ability to troubleshoot/escalate access failures, identify root cause, and fix issues.

Benefits

• Medical, dental, and vision.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Pay

The pay range for this position is $25.00 - $27.00/hr.

Schedule

This is a contract position based in San Diego, CA, and is fully remote.

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