IAM Epic Security Analyst II

What You Will Do

Provides guidance and support to the IAM Security team, organization and business partners on Sharp HealthCare's Identity and Access Management (IAM) and Epic Security strategy; ensures policies and security standards are met.

Maintains identity and access management systems, ensuring authorized individuals have appropriate access to systems and data.

Efficiently and effectively, responds to IAM and Epic Security incidents, service requests, application access requests and audits.

Supports peers and various other departments of the organization.

Coordinates activities with multiple IT teams and Sharp departments to develop, maintain, support, and enhance Epic access and security.

Required Qualifications

• 3 Years experience in application access control including experience in information systems security administration in a multi entity health care system
• 3 Years experience with IT Epic support
• Experience with Active Directory Management
• Extensive operational knowledge and experience with IAM concepts, principles and best practices such as identity federation, role-based access control and access management processes
• Six Sigma Yellow Belt Certification - Various-No accreditation board - PREFERRED
• CompTIA Security+ - CompTIA - PREFERRED
• Bachelor's degree in Computer Science, Healthcare, or related field; or 4 years of relevant experience in Information Technology may substitute for degree.

Preferred Qualifications

• Experience with Active Directory Management
• Extensive operational knowledge and experience with IAM concepts, principles and best practices such as identity federation, role-based access control and access management processes
• Six Sigma Yellow Belt Certification - Various-No accreditation board - PREFERRED
• CompTIA Security+ - CompTIA - PREFERRED

Essential Functions

• Ensure readiness for internal and external audits, including action plan to promptly resolve issues identified and ensure Standard Operating Procedures are created and followed.
• Report out on agreed upon Key Performance Indicators (KPIs) related to IAM, Epic Security, SER, incident/service request management and compliance.
• Manage on-call rotations.
• Train new IT staff in system functions and operations in order to maximize user effectiveness and utilization of systems.
• Develop and maintain Standard Operating Procedures (SOPs) for IAM, Epic Security, and SER.
• Develop System Documentation For On-call And Other Operational Requirements.
• Monitor and analyze IAM and Epic system performance, make recommendations for improvements.
• Monitor the daily operations of IAM systems (IGA, Active Directory and other IAM systems), ensuring efficient and secure access management.
• Demonstrate in depth, detailed technical knowledge of security requirements and solutions.
• Develop and/or follow practices/guidelines in relation to compliance with IAM Policies, Epic Security, standards, regulatory requirements and ensure the proper processes are followed when exceptions arise.
• Develop and/or follow practices/guidelines in relation to compliance with IAM Policies, Epic Security, standards, regulatory requirements and ensure the proper processes are followed when exceptions arise.
• Partners with Compliance Department to assure all internal and external customers system access and Sharp HealthCare user agreement forms are appropriate and adhered to.
• Develop and maintain documentation related to IAM, Epic Security and Provider SER compliance activities.
• Operational Management

Department Support

• Account provisioning, de-provisioning, periodic access reviews, emergency access, and privileged access management.
• Support for IAM-related issues, troubleshooting and resolving complex problems.
• Support the implementation of IAM tools and technologies to enhance security and user experience.
• Partner closely with the Identity and Access Management (IAM) Development team to align role-based access models (RBAC) with Epic security templates and coordinate downstream provisioning through tools like SailPoint.
• Build and maintain Epic security templates, shared security classes, and application-level role structures in collaboration with analysts and business partners.
• Build and maintain Epic SER records and Blueprints.
• Maintain guidelines for appropriate access in Epic, including compliance with regulatory limitations.
• Document and adhere to standards for naming conventions, template usage, ownership definitions, and cross-application alignment.
• Maintain version control and history for Epic security structures and changes across environments.
• Contribute to risk mitigation strategies related to role structure, over-permissions, or shared access issues.
• Maintain functionality and resolve issues with the provider HL7 interface or API.
• Participate in on call support for the IAM and Epic Security group.
• Ensure operational procedures are created and followed.
• Ensure that all accounts are configured to support the access control policy of Sharp HealthCare.
• Correctly configure accounts based on the completion of a standardized access request form.
• Adjust work schedule as needed for department coverage.
• Facilitate and participate in a multidisciplinary Epic Security Workgroup with representation from ISD Application teams, Compliance, IAM, Training, Clinical Informatics and Operations.
• Participate in initiatives to standardize data and workflows to better utilize IAM automation tools.
• Identify high risk situations, inform Management with recommendation on next steps.
• Coordinate the activities to reduce the risk.
• Lead Epic Security projects and initiatives to improve the access management process.

Customer Service

• Maintain active relationships with all customers by continuously assessing needs, preferences and level of satisfaction with tasks.
• Work effectively with physicians, management, staff, auditors, investigators, consultants and vendors.
• Provide continuing support of remote connections, including VPN and Citrix.
• Accept escalation messages and calls from customers.
• Develop knowledge base articles for the Technical Assistance Center.
• Provide in-service or knowledge transfer sessions to Technical Assistance Center staff and other departments, as needed.
• Train and mentor new members in the department to appropriate customer service skills.
• Monitor Change Management tickets for timeliness, quality, and documented processes are followed.
• Monitor Service Desk tickets for timeliness.
• Provider Incident/Service Request support and quality customer service.
• Respond to IAM/Epic incidents in a timely manner.