IAD Ramp Manager

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things, and Win as a Team.

About the role

The Ramp Manager efficiently and profitably manages and directs ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

Responsibilities

• Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager.
• Efficient Resource Planning (manpower, equipment) in compliance with Swissport’s standard operating procedures (SOPs) and policies.
• Ensure service levels are achieved and maintain close, effective business relationships with customers and control authorities such as Airport Management, Customs, and Immigration.
• Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment.
• Monitor and control performance KPIs such as baggage delivery/handling, on-time arrivals/departures, and ensure they are within established goals.
• Ensure all records of transactions relating to the operation are maintained.
• Ensure administrative and control policies and procedures are maintained.
• Assure all employees comply with company rules, procedures, and authority requirements; take disciplinary action with subordinates as needed.
• Ensure effective planning methods and procedures are in place to meet operational needs for manpower and equipment.
• Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation.
• Solve conflicts/irregularities and take appropriate action.
• Participate in internal and external meetings as required.
• Implement and monitor the local emergency plan.

Requirements

• Bachelor's or Associate's degree a plus, but not required.
• 3-5 years of managerial experience in ground handling operations with a strong focus on procedural compliance, safety practices, and continuous improvement processes.
• Proven ability to work independently and as part of a team.
• Highly motivated self-starter who can effectively prioritize, multi-task, and manage objectives within prescribed deadlines.
• Excellent organizational skills with attention to detail.
• Strong knowledge of ground handling operations and services.
• Outstanding communication skills including written, oral, interpersonal, and presentation abilities.
• Ability to be “on call” 24/7 for emergencies.
• Discretion, good judgment, and prompt, accurate decision-making, as well as management of complex situations.
• Strong proficiency in Microsoft Office suite (Word, PowerPoint, Outlook, Excel).
• Ability to work under pressure and in inclement weather.

Pay

$100,000–$120,000/year.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (vacation time, sick time, and company-paid holidays)
• Retirement plan
• Tuition reimbursement
• Vision insurance

Eligibility Requirement: Candidates who are currently employed by Hallmark Aviation Services are not eligible for consideration for this position.