IAD Customer Service Baggage Drop Agent

Pay: $18.13 per hour. The pay listed is the hourly range or rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.

About the Role

We are looking for a reliable Customer Service - Baggage Drop Agent (also known as Vendor Behind Counter) to assist airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.

Responsibilities

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government-issued photo identification and/or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place such tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, and quality standards and adhere to all hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Miscellaneous duties as assigned.

Requirements

• Must be 18 years of age or older.
• No high school diploma, GED, or college degree required.
• Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
• Must have the following documents for the SIDA Badge Application and CBP purposes:
  • Social Security Number (SSN).
  • Identification with current address (State ID or Driver’s License).
  • Citizenship verification (U.S. Passport, U.S. Birth Certificate/Naturalization, Green Card, or Employment Authorization Document (EAD)). Note: EAD categories A10, A11, C08, and C10 are ineligible for SIDA security clearance.
• Employees must comply with the company’s uniform and grooming standards and wear their SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation’s Employee Handbook, including Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Qualifications

• Basic Qualifications:
  • Must be 18 years or older.
  • No formal education required.
• Preferred Qualifications:
  • One year of customer service or similar work experience.
  • Previous airport, baggage handling, warehouse, or porter experience.

Skills

• Ability to communicate effectively in English.
• Ability to read and interpret documents such as government-issued identification, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Basic math skills: ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• Stand and walk for two-thirds or more of the work shift.
• Talk, hear, and use hands to handle or feel for two-thirds or more of the work shift.
• Periodically lift 75 pounds or more for up to two-thirds of the work shift.

Work Environment

• The work environment has a moderate noise level.

Schedule

Full-time AM & PM shifts available.

Location

Dulles International Airport.

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members.

Additional Information

• ABM is a military and veteran-friendly employer. Veterans and candidates with military experience are encouraged to apply.
• Military Occupational Specialty Codes: 92Y, 92A, LS, SK, 3051, 2S0X1.