I.T. Technician

Entry-level role supporting the day-to-day technology needs of a casino resort.

Responsibilities

• Maintain regular and punctual attendance to ensure smooth business operations.
• Assist with day-to-day technology support, including computers, printers, phones, and network devices.
• Set up, configure, and maintain desktops, laptops, and other peripherals under the guidance of senior I.T. staff.
• Assist with basic troubleshooting of hardware and software issues for staff and guest-facing systems.
• Maintain records, manuals, and documentation for I.T. systems and processes.
• Support compliance with company policies, I.T. standards, and gaming regulations.
• Install software updates, perform preventive maintenance, and assist with system upgrades.
• Participate in technology projects and learn system troubleshooting processes with support from the I.T. Manager.
• Maintain and troubleshoot LAN/WAN, VoIP phone systems, Wi-Fi, and audiovisual equipment.
• Document procedures and assist with creating training materials for end users.
• Report any technical concerns or suggestions for improvements to the I.T. Manager.
• Perform other related duties or special projects as assigned.

Requirements

• Basic understanding of computers, Windows operating systems, and networking fundamentals.
• Strong interest in technology and a desire to grow in the I.T. field.
• Ability to follow instructions, work as part of a team, and communicate clearly.
• Strong customer service skills and a willingness to learn new systems.
• Detail-oriented with effective time management.
• High school diploma or GED required.
• Some college coursework or certification in I.T. (e.g., CompTIA A+, ITF+, or equivalent) preferred.
• Up to 2 years of experience in a help desk or technical support role is a plus, but not required.
• Must be at least 21 years old and possess or be able to obtain a valid Colorado Gaming License.
• Valid driver’s license with a clean driving record.
• Able to lift up to 40 lbs. and perform tasks that require kneeling, crouching, and bending.
• Comfortable working in a fast-paced casino environment with periods of high noise.
• Occasional evening, weekend, or on-call work may be required.

Benefits

• Comprehensive medical, dental, and vision coverage for full-time employees and eligible family members.
• Life and disability insurance.
• Flexible Spending Account (FSA).
• 401k retirement plan with matching contribution after one year of service.
• Generous paid time off program.
• Paid transportation from Colorado Springs and Woodland Park.
• Free local gym membership.
• Tuition reimbursement.
• Fabulous resort perks.

Pay

$25.00+ an hour based on experience.