I.T. Support Specialist 631782

About the role

Campus OSU-Oklahoma City
Contact Name & Email: Shauna Wilson, shauna.wilson@okstate.edu
Departmental Hours of Operation: Monday through Friday, 8:00am-6:00pm with occasional evenings and weekends.
Hiring Range: $16.70 - $17.37 hourly.

Responsibilities

• Provides technical support to students, faculty and staff with computer and technology questions.
• Responsible for the installation of hardware and software on faculty, staff and instructor station machines.
• Restores and backs-up system files.
• Provides technical support and training to campus users.
• Installs and maintains audiovisual equipment.
• Aids Information Services Analysts with lab deployments, network printer deployments, and network runs.

Requirements

• Associate's Degree in Computer Sciences or related discipline.
• One to two years of experience in the installation and maintenance of software and hardware.
• One to two years of experience in providing support to users for office automation applications.

Qualifications

• Working knowledge and ability to install hardware and software.
• Ability and skill to collaborate with other IS personnel to resolve system and network issues.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Demonstrated history of ethical and professional behavior.

Skills, Proficiencies, And/or Knowledge

• Working knowledge and ability to install hardware and software.
• Ability and skill to collaborate with other IS personnel to resolve system and network issues.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Demonstrated history of ethical and professional behavior.

Benefits

For full consideration, please include a resume, cover letter and contact information for three professional references.

Pay

$16.70 - $17.37 hourly.

Schedule

Monday through Friday, 8:00am-6:00pm with occasional evenings and weekends.