Executive Technical Support Specialist 632159

About the role

The Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position performs specialized operational, technical, or analytical tasks within Technology Support.

Responsibilities

• Solves customer issues and documents service requests for assigned executive offices;
• Collaborates with other IT groups to implement effective solutions;
• Provides immediate response to urgent needs, including after-hours on-call coverage;
• Communicates clearly with executive staff and office assistants in meetings, travel, and day-to-day operations.

Requirements

• High School/GED (degree must be conferred on or before agreed upon start date)
• Four years related experience, OR
• Two years post-secondary education and two years related experience.

Qualifications

• Driver's License required.
• Bachelor's IT or a related field preferred.
• Two or more years providing on-site technical support to endpoint devices includes desktops, workstations, and/or mobile devices preferred.
• Professional technical certifications (A+, ITIL, HDI, or others approved by management) preferred.

Skills, Proficiencies, and/or Knowledge

• Must possess some technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues.
• Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
• Experience with OSU systems or other institutional knowledge.
• Experience with incident management systems and technical support environments.
• Strong troubleshooting and repair skills for hardware/software.
• Excellent verbal and written communication skills.
• High degree of critical thinking and customer service attitude.
• Able to work well under stressful conditions.

Pay

Hiring Range: $21.00 - $26.00 Hourly

Schedule

Work Schedule: Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Benefits

N/A

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.