I.T. & Security Manager

About the company

Wag! Group Co. strives to be the number one platform to solve the service, product, and wellness needs of the modern U.S. pet household. Wag! pioneered on-demand dog walking in 2015 with the Wag! app, offering access to 5-star dog walking, sitting, and one-on-one training from a community of over 500,000 Pet Caregivers nationwide. Additionally, Wag! Group Co. operates Petted, one of the nation’s largest pet insurance comparison marketplaces; Dog Food Advisor, a leading pet food review platform; WoofWoofTV, reaching over 18 million followers with delightful pet content on social media; and maxbone, a digital platform for modern pet essentials, offering superfoods for dogs and stylish, functional products for today’s pet owners.

About the role

Wag! is looking for an I.T. & Security Manager. You will work hands-on and cross-functionally across IT administration, infrastructure management, development, and support teams. The role requires a strong balance of day-to-day hands-on operational I.T. and core system administration alongside proactive and reactive security engineering, high-level policy design, and infrastructure management. This role is full-time and in-person 5x a week in our downtown Miami office. Applicants must be legally authorized to work in the United States at the time of hire. This position is not eligible for current or future employment visa sponsorship.

Responsibilities

• Manage and administer core corporate I.T. infrastructure, systems, and SaaS stack including MDM, Okta, and Google Workspace
• Automate I.T. helpdesk with AI agents and workflows
• Provide hands-on operational I.T. support, user provisioning, and system maintenance across corporate devices and environments.
• Provide security expertise and guidance on new projects and technologies
• Select and deploy vulnerability management tools across CI/CD, cloud infrastructure, and applications to detect vulnerabilities and security misconfigurations
• Facilitate internal audits and penetration tests
• Perform risk assessments and build threat models of corporate and cloud infrastructure
• Detect, investigate, and mitigate security incidents
• Partner with leadership on developing