I&O Automation Engineer

ESSENTIAL JOB FUNCTIONS

• Develop and maintain internal tools and systems that automate existing work and increase productivity using AI, with a primary focus on I&O use cases.
• Work with IT Infrastructure & Operations to design, implement, analyze, and modify automation for operational processes; perform analysis, write specifications, and develop automation solutions.
• Rapidly prototype AI-enabled utilities/automations and deploy them into production with appropriate operational guardrails (e.g., monitoring, documentation, support readiness).
• Integrate automation solutions with enterprise platforms and systems using programmatic interfaces (including REST APIs) and strong scripting/programming fundamentals.
• Serve as the primary technical point of contact for I&O AI automation solutions; troubleshoot and resolve automation issues and recommend preventive actions to reduce repeat incidents.
• Serve as a high-trust owner of systems that may handle sensitive data or business-critical logic; ensure appropriate controls and secure handling practices are built into solutions.
• Serve as a high-trust owner of systems that may handle sensitive data or business-critical logic; ensure appropriate controls and secure handling practices are built into solutions.
• Supervise and validate AI-assisted technical choices (architecture, libraries, technologies) and debug complex systems when automation/AI cannot.
• Persistently partner with teams across I&O to identify high-impact automation opportunities, understand pain points, and ensure solutions are adopted and deliver measurable value.
• Perform analysis to apply automation to resolve problems and proactively prevent outages, reducing operational toil across I&O teams.
• Communicate system issues, resolution plans, and recommendations clearly to both technical and non-technical stakeholders.
• Provide documentation, knowledge transfer, and mentoring to drive consistent patterns and reusable automation practices across I&O.

Additional Responsibilities

• Continue personal and professional development
• Perform other duties as assigned by management

QUALIFICATIONS / KSAS

• Experience Desired: Experience designing, implementing, and supporting automation solutions within enterprise IT environments.
• Experience in one or more I&O domains (e.g., Systems, Networking, Desktop Engineering, Operations) to effectively automate end-to-end operational workflows.
• Experience building integrations and automations using APIs (including REST).
• Experience owning or operating automation platforms/tools used in enterprise environments (e.g., vRO or equivalent).
• Experience delivering internal tools that improve productivity and process outcomes using AI (including rapid prototyping and production deployment).
• Technical / Professional Skills: Strong background in programming concepts and strong scripting skills.
• Strong troubleshooting abilities; ability to communicate technical information clearly and effectively.
• Ability to work independently and collaborate as a strong team player across multiple I&O functions.
• Ability to work cross-functionally to ensure tools are adopted and deliver obvious value.
• Knowledge, Certifications, Licenses Or Registrations Desired: Relevant cloud certification(s) or equivalent experience supporting cloud integration (as applicable to enterprise automation).