I/DD Case Manager, FT

About the role

BAYADA Home Health Care has an immediate opening for a Client Services Manager (Qualified Professional required) in our Shelby, NC Habilitation Office. This role offers an exciting career opportunity in a growing industry, where you can apply your energy and skills in a dynamic, entrepreneurial environment and become an integral part of a caring, professional team that provides the highest quality care to clients.

Responsibilities

• Coordinate with care team to develop and write goals for client’s Individualized Support Plan
• Conduct supervisory visits with clients and guardian
• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors, and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to field employees

Requirements

• Bachelor’s Degree in a Human Services related field and at least 2 years of experience with the I/DD population (pre and/or post degree) or Bachelor’s Degree in a non-related field and at least 4 years of experience with the I/DD population (pre and/or post degree)
• Must be a Qualified Professional (QP) in North Carolina
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• Paid holidays, vacation, and sick leave
• Vision, dental, and medical health plans
• Employer-paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program

Pay

Paid weekly.

Schedule

Monday–Friday work hours.

Why choose BAYADA?

• Stability and structure of a national company with the values and culture of a family-owned business
• Recognized as a Glassdoor Best Place to Work in 2018 and 2019
• Forbes 2020 Best Places to Work for Women
• Strong employee values and recognition programs
• Small, local-office team environment
• Growth opportunities
• AMA culture