Hypothermia Coordinator (Multiple Shifts Available)

Level: Coordinator | Department: The Kennedy Shelter | Reports to: Hypothermia Program Manager | FLSA Status: Non‑Exempt; Temporary; Seasonal – Onsite | Anticipated Start Date: November 1, 2026 | Location: Alexandria, VA | Number of Openings: 2 vacancies for each shift listed below.

About the role

Hypothermia Coordinators are responsible for supporting the operation of the temporary Hypothermia program between November 15 and April 1. The Coordinator will set up the program space, transport participants using a large Shelter House‑owned vehicle, conduct participant orientations, distribute meals, schedule shower use, and ensure participants' needs are met. Coordinators also provide information on resources such as the Drop‑In Day Program and Emergency Shelter, and are responsible for recording and reporting participant information.

Responsibilities

• Monitor and maintain participant safety and count throughout the entire shift.
• Document regular walkthroughs of the site to ensure safety of the building and participants.
• Organize and distribute cots and bedding after sweeping and mopping floors.
• Clean and organize supplies, cots, and bedding in the storage area; keep the hypothermia area clean at all times.
• Notify the supervisor of any critical incidents and complete a Critical Incident Report before shift end.
• Provide support, problem resolution, and emergency crisis intervention and stabilization services for shelter guests.
• Perform frequent physical activities, including unloading and stocking donations, distributing supplies, laundry, organizing, and completing grounds and facility checks.
• Prepare coffee and set out continental breakfast each morning.
• Maintain the dignity and confidentiality of all participants during service delivery and treat each participant with respect.
• Complete intakes with new participants, explaining the program, schedule, expectations, completing paperwork, and ensuring understanding of shelter safety expectations.
• Provide orientations and tours to new participants and answer questions about the facility and available resources.
• Distribute toiletries, laundry supplies, and other items as needed or requested to meet basic needs.
• Respectfully and firmly remind participants of safety guidelines and de‑escalate crisis situations as needed.
• Encourage participants to engage with case management services through the shelter and Drop‑In Day Program.
• Review and update the daily hypothermia shelter log, documenting all interactions and significant events; complete other required logs, review emails, and incident reports.
• Conduct efficient and informative shift exchanges with incoming and outgoing staff to maintain consistency.
• Safely and responsibly operate Shelter House vehicles to support program and participant needs, following all applicable laws and schedules.
• Provide assistance to passengers with disabling conditions as necessary.
• Maintain shelter vehicles, including inspection, cleanliness, refueling, and reporting maintenance needs.
• Track and document all vehicle‑related services and submit receipts as needed.
• Maintain and submit driving logs detailing all trips made.
• Document and report vehicle‑ or building‑related incidents to the Residential Supervisor or management promptly.
• Serve as emergency personnel, reporting to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc.).
• Participate in staff meetings and trainings as directed by the supervisor.
• Proficiently operate a personal computer, fax, printer, copier, and Microsoft Office products (email, calendar, drive, etc.).
• Exemplify Shelter House core values of iC.A.R.E.: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties deemed necessary to support the program and agency.

Schedule

• Mon‑Fri 4 pm‑12 am (2 openings)
• Mon‑Fri 12 am‑8 am (2 openings)
• Sat‑Sun 4 pm‑12 am (2 openings)
• Sat‑Sun 12 am‑8 am (2 openings)

Pay

$20.00 per hour.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Four Semi‑Annual Team Building Events