Hygiene Scheduler

About the role

We are seeking a dynamic, detail-driven Hygiene Scheduler for our Jackson, TN office. As a proactive, customer-focused professional, you will treat the hygiene schedule as your own domain, ensuring patients stay on track with their oral health while driving optimal clinical flow. This role is ideal for a master strategist who brings a sharp eye for scheduling logic, a warm and persuasive personality, and a rock-solid work history.

What we offer

• Clear Direction: No guesswork. We provide clear production benchmarks, daily scheduling goals, and the autonomy to manage patient recall with complete confidence.
• Unrivaled Support: You’ll be equipped with high-performing tools (Dentrix and Dental Intel) and backed by a collaborative team of hygienists and doctors who view you as an essential clinical partner.
• Active Feedback: We invest in your professional growth through regular check-ins and insights, celebrating your scheduling wins and helping you continuously fine-tune your approach.
• Genuine Appreciation: Hygiene is the engine of preventive care and patient retention. Your ownership mentality and ability to maximize column productivity will be recognized and celebrated every single day.
• A Path to Advancement: We promote from within. As part of an elite six-location network, we provide clear trajectories for professionals ready to step into office leadership or administrative management.

Responsibilities

• Manage hygiene re-care systems, reactivation campaigns, and fill-in strategies for last-minute schedule gaps.
• Ensure precise record-keeping, accurate schedule entry, and relentless follow-through on patient unscheduled treatment lists.
• Use a warm, confident, and persuasive phone voice to communicate with patients, emphasizing the importance of preventive visits.
• Optimize clinical workflow by understanding hygiene procedure timing and periodontal recall intervals.

Requirements

• A minimum of 1 year of dental office experience, with a strong understanding of hygiene procedure timing, periodontal recall intervals, and clinical workflow.
• Proven experience managing hygiene re-care systems and reactivation campaigns.
• Customer-centric communication skills with a warm, confident, and persuasive phone presence.
• A demonstrated track record of stability, loyalty, and long-term commitment in previous employment.
• Obsessive attention to detail in record-keeping, schedule entry, and patient follow-through.
• Tech-savvy with prior proficiency in Dentrix and automated patient communication platforms (highly preferred).
• High School Diploma or GED required.