Hybrid Triage Program Manager & Peer Support Specialist On-Call - Care Team

JOB SUMMARY

The City of West Hollywood intends to establish a 24/7/365 mobile support service, “West Hollywood Care Team” (Care Team), designed to rapidly respond to community members experiencing a behavioral health crisis and other unmet social service needs, within West Hollywood city limits. Care Team services may take place in private homes/apartments/condo units, schools, workplaces, or any other community-based location. Consumers served may include residents, both housed and unhoused, students, members of the local workforce and visitors.

About the Role

This position is “On Call” and can fill in for colleagues who are unable to work their scheduled hours and / or gaps in a shift. This position is cross-trained in two roles, Triage Program Manager and Peer Support.

Responsibilities

• Serve as the point of contact for Sycamores, working with the 988-call center, West Hollywood 911, West Hollywood Fire Dept., etc...
• Dispatch teams (two Peer Support Staff) to the field for in-person evaluation.
• Ensure calls are dispatched based on acuity, collect and log data on calls for agency outcomes.
• Maintain and communicate any maintenance/repair needs for agency vehicles to the Assistant Vice President of Facilities.
• Oversee and ensure all staff follow the Sycamores Care Team workflows and policies.

Requirements

• B.A. in related field plus 1 year management experience preferred.
• Excellent consumer de-escalation skills.
• Excellent written and oral communication skills, creativity, flexibility, time management, and organizational skills.
• Proficient with Microsoft Word & Excel.
• Able to manage and work through conflict in a calm manner.
• At least 18 years of age.
• Self-identified as having experience with the process of recovery from a mental illness or substance use disorder, either as a consumer of these services or as the parent, caregiver, or family member of a consumer.
• Willing to share their lived experience.
• Strong dedication to recovery.
• Agree, in writing, to adhere to the Code of Ethics.

Qualifications

• Certification in peer support is preferred but not required. If not certified, successfully complete the training requirements for a peer support specialist and pass the certification examination or go through the grandparenting process to become certified.
• Valid California Driver License and a driving record acceptable to the Agency’s insurance carrier.
• Ability to use agency vehicle with appropriate insurance for all transporting consumers and adhering to federal, state, and local motor vehicle safety standards when transporting children.
• Maintains all required licenses and certifications.

Skills

• Expertise about the recovery process, symptom management, and consumers persistence to lead a satisfying life in society.
• Ability to provide stabilization interventions, advocate for client voice and choice, self-determination, and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services.
• Ability to provide consultation to consumers regarding community resources, crisis intervention, and available community services.

Benefits

• Starting Pay Range: $33.80 - $34.17 per hour (starting pay will be based on previous work experience and educational background.)
• Shift Schedule: On-Call

Pay

• $33.80 - $34.17 per hour

Schedule

• On-Call