HYBRID - STUDENT SERVICES SPECIALIST

About Us

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

The Division of Enrollment Management is a key campus thought partner that provides collaborative leadership in university-wide efforts, utilizing systematic, innovative, and synergistic approaches to leverage a data-informed enrollment strategy to improve market distinctiveness, and execute the campus strategic plan. The division comprises the offices of Enrollment Management, Financial Aid & Scholarships, University Registrar, and Undergraduate Admissions. The mission of the University Registrar is to provide academic support services in an atmosphere of prompt, accurate, and friendly service to the campus community through practices consistent with the mission and values of the university. The Office is responsible for maintaining student records, issuing reports of grades, and distributing official publications.

About the Role

Works under the supervision of the Senior Residency Officer to provide student-specific information to students, university employees, and the public in a timely manner about enrollment, grades, and other pertinent student record information. Applies professional Registrar student service-based concepts to student record functions. Provides information and enforcement of institutional, state, and federal policies, procedures, and regulations. Identifies potential problems and counsels on appropriate actions and may refer to appropriate staff as needed. Independently responsible for processing requests and distribution of verifications and transcripts. Responsible for diploma ordering and distribution. Receives direction regarding more complex programs.

Responsibilities

• Apply working knowledge of policies to complicated individual situations in a diverse learning community.
• Demonstrate problem identification and critical thinking skills.
• Organize and prioritize work, coordinate multiple projects, and meet deadlines in an environment of frequent interruptions and distractions.
• Utilize written and verbal communication skills, including active listening.
• Maintain a customer service orientation and strong interpersonal skills.
• Work with people from diverse cultures and socioeconomic backgrounds, utilizing excellent constituent service skills.
• Establish and maintain cooperative relationships with campus departments, students, and the public.
• Interact diplomatically and use proper judgment while maintaining equanimity, including in conflict situations.
• Answer several incoming phone lines in a courteous and timely manner.

Requirements

• Bachelor's degree in a related area and/or equivalent experience/training.
• 1-3 years of related experience or equivalent training.
• Working knowledge of common University-specific computer application programs and productivity software, including MS Word, Excel, email, web browsers, and Outlook.

Preferred Qualifications

• Working knowledge of policies, regulations, and practices with student records services.
• Working knowledge of University policies, processes, and procedures, and of Federal and California laws pertaining to the privacy rights of students and access to student information.
• Knowledge of specialized registrar core functions (e.g., degree requirements, special enrollment, veterans' benefits, and residency).
• Experience using student information systems and student billing systems.
• Working knowledge of functions of the University and UCI Campus departments.

Benefits

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

Conditions of Employment

• Background Check and Live Scan
• Employment Misconduct Disclosure
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug-Free Environment

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Additional conditions may apply, dependent upon business unit or job-specific requirements.