Hybrid Outside Sales Manager - The Greystone

About the Role

The Greystone Inn, a historic lakeside resort in Lake Toxaway, NC, seeks a Hybrid Outside Sales Manager to lead all sales, group, and catering efforts for our boutique hotel. This role offers a unique work environment in the scenic Blue Ridge Mountains, combining exceptional hospitality with the charm of a small mountain community.

Responsibilities

• Develop and execute comprehensive sales strategies to drive group, catering, and total revenue while maintaining brand standards and service excellence.
• Achieve and exceed budgeted room, catering, and total revenue goals.
• Collaborate with the General Manager and revenue management on forecasting, pace, and strategy.
• Lead all group and catering sales efforts, including weddings, social events, corporate meetings, and buyouts.
• Oversee proposal development, contract negotiation, group resumes, BEOs, and event conversion.
• Partner closely with Operations and Culinary teams to ensure seamless execution and guest satisfaction.
• Coordinate and lead site visits with potential clients.
• Establish strong relationships with the surrounding community and clientele through regular calls, visits, and emails.
• Screen all calls and inquiries to the sales office.
• Respond to guest feedback in a timely manner and communicate it with other department managers as necessary.

Requirements

• Minimum 3-5 years of sales experience in hotels, preferably boutique or lifestyle properties.
• Must live within 60 minutes of the property.
• Proven success driving group, catering, and total revenue.
• Strong negotiation, presentation, and interpersonal skills.
• Experience working closely with revenue management and operations teams.
• Highly organized, detail-oriented, and able to thrive in a fast-paced environment.
• Flexible schedule, including evenings and weekends as business demands.

The ideal candidate is both strategic and hands-on, with a strong background in relationship-based selling, creative market positioning, and collaborative leadership.

Benefits

• Company-funded medical, dental, vision, life, disability, accident, and critical illness insurance.
• Competitive salary and incentive/bonus plan.
• Competitive paid time off structure, including vacation, sick, holiday pay, jury duty leave, and bereavement leave.
• Annual performance/salary reviews with merit and cost-of-living adjustments.
• Complimentary meals daily and free parking.
• Employee and friends & family lodging discounts as low as $49 per night at all Hay Creek Hotels properties.
• Discounts at specific property partners (NEIRA, Historic Hotels of America).
• 50% discount when dining at any Hay Creek Hotels property.
• Industry discounts through Working Advantage (entertainment tickets, hotels, rental cars, outdoor activities, restaurants, etc.).
• Discounts at spas, golf courses, fitness rooms/programs, and other featured amenities.
• Supportive, open-door policy work environment with a fun, energetic, and motivating culture.
• Employee Recognition Program: "Delight and Surprise Dollars."
• Accelerated career advancement, including professional enrichment, conferences, classes, and manager-in-training programs.

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels combines the intimacy of boutique hotels with world-class cuisine, cutting-edge technology, and unparalleled guest service. The company focuses on "Delighting & Surprising" guests daily by drawing on the spirit, culture, and character of each locale. Properties range from meticulously renovated historic hotels to new-build destinations, all reflecting their neighborhoods and supporting community events and causes.

Hay Creek Hotels adheres to sustainable operations and partners with local farms and providers to offer farm-to-table dining. Each restaurant delivers sophisticated yet casual ambiance, seasonal menus, and creative twists on classic dishes, ensuring a unique and memorable experience.