Hybrid Member Services Advocate (Claims Intake) | Charleston, SC | $53K

About the role

Looking for a meaningful customer service career with growth opportunities, paid training, and a hybrid work schedule? Join a company known for delivering exceptional, concierge‑level service while supporting members through important life moments. Start Date: November 8, 2026. Location: Charleston, SC. Employment Type: Permanent, Long‑Term. Work Arrangement: Hybrid (3 days onsite / 2 days remote). Application anticipated to close Oct 10, 2026.

Responsibilities

• Serve as the first point of contact for members reporting new claims and guide them through the claims intake process.
• Gather claim information, document details accurately, and assist with claim setup and follow‑up activities.
• Deliver compassionate, white‑glove customer service while providing reassurance and support during stressful situations.

Qualifications

• Strong customer service experience in hospitality, retail, restaurants, banking, healthcare, call centers, education, insurance, or related service‑focused industries.
• Excellent communication, empathy, and active listening skills.
• Comfortable handling phone‑based interactions and navigating multiple computer systems at once.
• Strong attention to detail and ability to thrive in a fast‑paced environment.
• Insurance or claims experience is preferred but not required.
• Proficiency with Microsoft Office applications.

Benefits

• Overtime eligibility
• Comprehensive paid training and onboarding
• Insurance licensing support and claims education
• Clear career advancement opportunities
• Hybrid work flexibility
• Supportive and collaborative team environment
• Retirement & Savings: 401k match, student loan repayment assistance, life and disability insurance, financial wellness education programs and tools
• Health & Wellness: comprehensive medical, dental and vision coverage, wellness program, 24/7 telemedicine, health savings & flexible spending accounts, second opinion provider
• Passions & work/life balance: flexible PTO, Headspace