National Claims Intake Operations Analyst (Hybrid in CA)

About Us

Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. We are passionate about what we do, and equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.

About the Role

The National Claims Intake Operations Analyst is responsible for driving performance, compliance, reporting, and operational consistency across the National Claims Intake Center. This position supports title claims and claims-adjacent intake operations across multiple locations and serves as a key partner to senior leadership by providing operational support, audit coordination, advanced reporting, and systems optimization. The role requires significant independent judgment and plays a critical part in ensuring continuity and long-term operational success of the National Claims Intake Center and the Claims Services division.

Responsibilities

• Ensure work is appropriately assigned and completed by a large staff across three offices, meeting internal service timelines and quality standards.
• Oversee workflow distribution and support staffing and resource planning.
• Manage internal and external audit requests from intake through completion, ensuring responses are accurate, compliant, and delivered on time.
• Create complex ad hoc and recurring reports using a variety of reporting tools including but not limited to Doma, Power BI, SQL, and Microsoft Access.
• Serve as a SharePoint subject-matter expert for Claims operations by creating, administering, governing, and maintaining multiple large-scale sites that support reporting and collaboration.
• Resolve complex operational and compliance issues by applying strong analytical thinking, sound judgment, and practical solutions.
• Analyze existing processes, guidelines, and workflows to identify improvement opportunities, and use sound judgment within established policies and practices to select effective methods, techniques, and evaluation criteria.
• Support the Director of the National Claims Intake Center and related operations by handling additional projects and requests as needed.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience required.
• 3-5+ years of progressive experience in complex operational environments, including responsibility for multi-location functions.
• Demonstrated ability to execute complex operational and strategic initiatives in multi-site environments.
• Strong ability to understand diverse employee needs while driving performance and monitoring results.
• Broad and applied knowledge of principles, practices, and procedures related to claims intake operations, compliance, and performance management.
• Advanced experience with operational reporting tools, databases, and analytics platforms.
• Significant experience supporting staff across multiple locations and developing scalable operational solutions.
• Advanced working knowledge of SharePoint architecture, site design, governance, and maintenance.

Pay

Pay Range: $64,300.00 - $85,700.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including:

• Medical, dental, and vision coverage
• 401k retirement plan
• PTO/paid sick leave
• Employee stock purchase plan