Hybrid IT Administrator - Beverly, MA - MSP Experience - $120k

Description

The IT Administrator's responsibilities will include but not be limited to:

• Support day-to-day IT operations for the facilities and teams in the Boston area, ensuring availability, reliability, and performance of systems and services.
• Act as the primary IT liaison for offices within the region where there are no dedicated IT staff, and as a backup IT liaison for other sites within the region - coordinating regional needs, priorities, and issue resolution with global IT teams and service providers.
• Facilitate communication and coordination between business stakeholders, global IT, regional vendors, and IT counterparts during interim and transitional periods.
• Support interim IT operating models associated with divestiture activities, including shared systems, transitional services, and evolving ownership or responsibility boundaries.
• Assist with system separation, access changes, infrastructure transitions, and documentation related to divestiture and resource transitions.
• Provide 2nd and 3rd line technical support for end users across the Americas regions, including endpoints, collaboration platforms, identity and access services, network, security, and core business applications.
• Partner with managed service providers delivering service desk, infrastructure, endpoint, and security services to ensure effective escalation, resolution, and service quality.
• Maintain accurate documentation of infrastructure, systems, processes, and regional IT practices, including both interim and target-state operating models.
• Contribute operational insights, risk identification, and improvement recommendations to global IT leadership as part of continuous improvement efforts.

Profile

• Bachelor's Degree in Information Systems, Information Technology, Computer Science OR relevant experience
• 3+ years (ideally 5+) IT Administration, infrastructure operations, or end user support experience
• Experience supporting multiple offices and geographically distributed teams across multiple time zones
• Experience working for a Managed Service Provider (MSP) is HIGHLY preferred (either currently or in a previous position)
• Strong foundation in IT infrastructure is a must
• Solid understanding of IT Service Management principles
• Medical Device industry experience (or similar highly regulated industry experience) is preferred
• Excellent communication both written and verbal is a must

Job Offer

• Included in the compensation package: Base salary ranging from $90k-$120k
• Annual bonus target (5% of base compensation)
• 15 Days PTO
• Hybrid work schedule (3-4 days on-site in Beverly, MA, long-term 1-2 days on-site)
• Full Benefits (Medical, Dental, PTO, Matching 401k)
• Excellent growth opportunity