Hybrid Entry Level Customer Phone Support

About the role

If you enjoy helping others, solving problems, and growing your skills every day, this is your opportunity to build a meaningful career with us. We're seeking Member Support Representatives to join our dynamic 24/7 contact center, where every interaction matters and our members always come first.

Responsibilities

• Serve as the first point of contact, delivering support with empathy, clarity, and confidence.
• Simplify complex financial products and services into clear, easy-to-understand guidance.
• Navigate multiple systems effortlessly while staying fully present in each conversation.
• Aid members with a wide range of needs, including accounts, cards, loans, savings, and retirement planning.
• Identify opportunities to offer the right solutions, helping members achieve their goals and building lasting relationships.

Requirements

• Strong communication skills and a genuine passion for helping people.
• Ability to adapt in a fast-paced environment where every interaction is unique.
• Curiosity and a growth mindset—no prior experience needed; we provide the training and support you need to succeed.

Job Type & Location

This is a Contract to Hire position based out of Pensacola, FL.

Pay and Benefits

The pay range for this position is $19.75 - $19.75/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.