Hybrid Call Center
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding the Client's products and services demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
Responsibilities
- Handle inbound calls and respond to member inquiries in a high-volume contact center environment.
- Provide information and support regarding products and services, including savings, checking, consumer loans, credit cards, and IRAs.
- Perform account-related transactions and functions.
- Demonstrate active listening, system adaptability, and engagement to enhance member experience.
- Identify and advise members on additional products or services that may meet their needs.
Requirements
- Experience in a call center, administrative, secretary/receptionist, banking/mortgage, professional, or high-volume retail environment.
- Expert-level proficiency in customer service and data entry.
Benefits
- Medical, dental, and vision coverage.
- Critical illness, accident, and hospital insurance.
- 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.
- Life Insurance (Voluntary Life & AD&D for employee and dependents).
- Short- and long-term disability.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Time Off/Leave (PTO, Vacation, or Sick Leave).
Pay
The pay range for this position is $19.75 - $19.75/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Schedule
This is a hybrid position based in Pensacola, FL, operating within a 24/7 high-volume, schedule-driven contact center environment.
About the Company
TEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, TEKsystems serves over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, TEKsystems partners with progressive leaders to drive transformation and deliver business outcomes.