Hybrid Community Services Program Director

Program Directors (PD) manage and support a caseload of community services individuals, providing care and support to adults and minors with developmental disabilities. Due to the nature of the program, hours may be flexible and are based upon the needs of the program and the needs of the people and employees supported.

Department: Community Services
Supervisor: Director of Community Services
FLSA Status: Exempt

Supervisory Responsibilities

• Directly supervises Direct Support Professionals and Employment Specialists assigned to the caseload.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Basic Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition to the requirements below, the employee must be at least 21 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.

Education and Experience

• High school degree or equivalent required.
• Bachelor's degree from a four-year college or university is strongly preferred.
• A minimum of 2 years of experience working in the human services field is required.
• A minimum of 2 years of supervisory experience is required.
• Experience providing direct care service is strongly preferred.

Trainings, Licenses, and Certifications

• Certified Employment Support Professional (CESP) certification required.
• 40-hour ACRE Certification required.
• Bello Machre Orientation, Developmental Disabilities Orientation, First Aid, CPR, MANDT, Certified Medication Technician Training, and Supervisory Training (these trainings may be provided upon hire).
• Must have and maintain a valid driver's license.
• May not have more than five points on their license at any time and may not have any alcohol and/or drug related citations on their license.

Work Environment

Bello Machre provides a safe, friendly, and supportive work environment. The employee must represent the company's mission to enrich the lives of those we serve through loving care, guidance, and opportunity so that they can live life to its fullest. Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work.

Physical Demands

• Regularly required to talk, hear, stand, walk, sit, bend, lift, push, pull, and reach with hands and arms.
• Required to perform lifts/transfers and must be able to lift at least 50 pounds.
• Must maintain skills necessary to safely and efficiently operate various types of equipment, which may include the use of wheelchair vehicle safety systems.

Environment

• May be in a variety of locations and conditions, including the home, various offices, and out in the community.
• May travel by automobile and may transport those we serve to varying distances and locations.
• Tasks may involve potential exposure to blood and other bodily fluids. All employees are expected to utilize universal precautions and follow all safety guidelines.
• All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost to them, and at any time during their employment.

Essential Duties and Responsibilities

• Provide outstanding support and services for people with developmental disabilities, enabling them to participate as fully as they wish in all aspects of community life; support and advocate for them in relation to their freedom of choice and fundamental rights; promote them by providing choice in all aspects of their lives.
• Assist individuals in the development of friendships and other relationships; assist individuals to become an active participant in their community and to build natural support networks; assist individuals to maximize independence.
• Ensure Person-Centered Plans (including behavior plans and medication plans, if applicable) are up-to-date and accurately reflect each individual on the supported caseload. Ensure employees are well trained and are implementing the plan(s), which encourages each person's ability to maintain the highest practical physical, mental, and psychosocial well-being. Ensure proper distribution and documentation to all involved parties is completed within the designated time.
• Maintain the comfort, privacy, and dignity of each person in the delivery of services to them; interact with each person in a manner that displays warmth and promotes a caring environment.
• Fully understand all aspects of fundamental rights, including the right to be free from restraints and free of abuse; promptly report to the appropriate chain-of-command any staff incidents or evidence of abuse or neglect. Ensure proper reporting of incidents, investigation, and correction of areas of concern.
• Ensure the health and well-being of each person supported. Report medical concerns, conditions, and changes in health status in a timely fashion through the chain-of-command. Maintain accurate and up-to-date clinical files. Consistently respond to medical emergencies effectively and efficiently.
• Manage each employee under their supervision; conduct individual supervisory meetings at least bi-weekly, in-service meetings, and document all meetings appropriately. Provide training, guidance, and support to staff on an on-going basis; empower and train those being supervised to become effective leaders. Provide clear and concise documentation and follow-up on all employee concerns and disciplinary actions. Ensure staff schedules are accurate and required documentation is provided for personnel files.
• Maintain accurate documentation; ensure complete injury and incident reports and other organization records are completed, implemented, and action taken as necessary. Ensure appropriate documentation is valid, accurate, and in place for receipts for monies spent and that bills are paid timely, for the program and people supported on caseload. Ensure all documentation is timely, including documentation related to the Person-Centered Plan (PCP).
• Communicate and interact positively and effectively with each person, visitors, family members, peers, and supervisors.
• Attend mandatory meetings, to include in-services, supervisory meetings, and the annual "Person-Centered Plan" meeting for each person served; organize and conduct team meetings on a regular basis to coordinate successful functions of the program.
• Manage caseload schedule to ensure proper coverage at all times; manage budget hours and overtime while ensuring optimal care and support. Approve staffing schedules and ensure their accuracy. Utilize Bello Machre's automated time and attendance system to document and maintain accurate recordkeeping; communicate with supervisor for any time off needs, change in schedule that may create overtime, and ensure coverage for your shift as appropriate.
• Ensure a safe environment where individuals are free from abuse and neglect; assist individuals in obtaining appropriate medical and therapeutic services; follow and promote safety practices in the vehicle and community; report and correct potentially hazardous situations; participate in all safety-related trainings.
• Conduct and/or oversee monthly and/or quarterly audits of caseload as assigned; report any needed corrections accurately and timely, ensure proper corrections as needed. Paperwork must be reviewed, signed, and submitted as necessary in a timely manner. Proper signature of audited material must be maintained in a timely fashion (petty cash review, mileage logs, training control sheets).
• Respond to all phone calls and emails within 24 hours; ensure that all deadlines are met in a reasonable manner; maintain a clean and organized work area and documentation.
• Act as a Direct Support Professional/Employment Specialist in the event a need arises (i.e., essential vacancy on the assigned caseload, during an on-call rotation or during an emergency situation which cannot be resolved by other staffing techniques).
• Partner and collaborate with local DORS offices to receive ongoing referrals for Employment Services. Complete all documentation necessary in a timely manner to ensure no interruptions with services and funding occur.
• Other duties as assigned.

Job Knowledge, Skills, and Abilities

General Job Knowledge

• Demonstrates strong understanding of job description.
• Possesses and demonstrates the knowledge and skills needed to perform the essential duties of the position.
• Possesses skill and proficiency in carrying out their assignments.
• Holds self accountable for assigned responsibilities and sees them through to completion in a timely manner.
• Skilled at planning, organizing, and prioritizing their workload.

Judgment / Reasoning / Problem-Solving

• Demonstrates the ability to resolve problems and to resolve conflict effectively.
• Demonstrates sound judgment when making decisions.
• Understands potentially problematic or hazardous situations and acts within reason.
• Adept at analyzing facts, problem-solving, and making decisions.

Communication / Professionalism

• Expresses self calmly and clearly, both verbally and in writing.
• Demonstrates effective listening skills with people at all levels of the organization.
• Accepts constructive criticism and supervision.
• Communicates effectively with supervisor, peers, individuals, families, and others.
• Demonstrates ability to communicate concerns and suggestions appropriately.

Teamwork / Interpersonal Relationships

• Displays a positive attitude when interacting with others.
• Supports company and personal goals.
• Utilizes the chain of command appropriately.
• Demonstrates the ability to work cooperatively as a part of a team.
• Initiates activities and a willingness to take on additional responsibilities.
• Identifies and completes tasks without being asked.
• Addresses concerns with direct supervisor constructively and in a timely fashion.

Attendance / Reliability

• Attends work as scheduled and on time.
• Plans any absences well in advance and assists with securing coverage as needed.
• For emergencies, contacts direct supervisor within a reasonable amount of time.

Autonomy

• Empowers individuals by assisting and supporting them in developing strategies, making informed choices, following through on responsibilities, and taking risks.
• Involves individuals in the support process and provides opportunities for self-advocacy by encouraging them to speak on their own behalf and providing information on peer support and self-advocacy groups.

Community Living Skills & Support

• Ability to teach skills, provide supports, and build on each individual's strengths and capabilities.
• Recognizes and respects each individual's needs and preferences for equipment and/or the [posting truncated]